Wow man! The company just did a release at 5:06. Why did this take 8 hours from the time the survey was announced?
US Airways Ranks First in Annual Airline Quality Rating
ARLINGTON, Va., April 7 /PRNewswire/ -- US Airways was ranked first for
2002 in the annual Airline Quality Rating announced today by the University of
Nebraska and Wichita State University.
US Airways moved up from its second place ranking in 2001, showing
improvement in three of the four criteria tracked last year. On-time arrivals
rose to 83.4 percent, compared to 78.2 percent in 2001. The airline''s
mishandled baggage rate decreased to 2.95 per 1,000 passengers, down from 3.86
in 2001. Customer complaints were also down for 2002, with 1.13 per 100,000
passengers, compared to 1.87 in 2001. In the fourth major category, denied
boardings, US Airways'' performance was virtually unchanged.
"This is a great tribute to our employees who deserve to be nationally
recognized for their devotion to customer service. I am honored to be a part
of their team," said US Airways President and CEO Dave Siegel.
The Airline Quality Rating is an annual study conducted jointly by the
University of Nebraska at Omaha and Wichita State University. Each airline''s
score is calculated based on data reported monthly in the U.S. Department of
Transportation''s Air Travel Consumer Report. The full Airline Quality Rating
2003 report is available online at unomaha.edu/~unoai/aqr.
US Airways, the US Airways Express carriers and US Airways Shuttle provide
service to nearly 200 destinations worldwide, including 37 states in the U.S.
In the Caribbean, US Airways serves Antigua, Aruba, Barbados, Belize, Bermuda,
Cancun, Cozumel, Grand Bahama Island, Grand Cayman, Grenada, Montego Bay,
Nassau, Providenciales, Punta Cana, San Juan, Santo Domingo, St. Kitts, St.
Lucia, St. Thomas, St. Maarten and St. Croix. US Airways Express also serves
North Eleuthera, Governors Harbour, Marsh Harbour and Treasure Cay from select
cities in Florida. For more information on US Airways routes or fares, visit
US Airways online at usairways.com or call US Airways Reservations at 800-428-
4322.
SOURCE US Airways