Memo to US Haters

[Mtnman928]

i thought Capn' crunch retired years ago!

No, he was demoted in that last round of cutbacks. F/O Crunch now! 😀

MM

 

[InternationalShannon]

Isn't that sort of like saying Grape Nuts taste better than All Bran when what we're really looking for is a bowl of Cap'n Crunch?

I try to warm my little frosties up so that my people dont get a brain freeze, but in the end they still end up with a product that's cold as hell, no matter what I do to soften it. As intended by Wendy's. hahahaha....ahhh....

What is WRONG with me? gaahhhhhh

 

[JetguyCLT]

Where is the love? I just tell people who yell at me that Jesus loves them. Merry Christmas everyone!

 

[mga707]

i thought Capn' crunch retired years ago!

Nah, the Cap'n's still around...but I wish the Quaker Oat Co. (or whoever their corporate parent is these days) would bring back Quake and Quisp! Ahhh...childhood memories!

 

[Black Magic]

What I would like to know is why at US is everything done with the absolute "bare minimum" and usually not even that to get the job done?

In life in general how often has the "bare minimum" gotten a person very far?

 

[DCaf]

Let me ask all the VFFs a question: If all the pre-Tempe perks were restored to you, all the things you loved about the old US, would you return? That's why I think the comparison to a downward spiraling drug addict is disingenuous, since you care about the perks you had, not about the airline itself. Which is totally understandable, I might add.

 

[US Oringinal]

What I would like to know is why at US is everything done with the absolute "bare minimum" and usually not even that to get the job done?

In life in general how often has the "bare minimum" gotten a person very far?

AMEN BROTHER!!!

..and why won't they realize that doing it the "cheapest" way often is much more costly in the long run/////.

...maybe it's their lack of life experience...

 

[US Oringinal]

..and you know what's really sad Piney? I'm seeing and hearing more and more employees who are thinking like Tempe-- that customers aren't valued people who provide our welfare, they are REVENUE and that's it.

It's sad..but you're right...this attitude is becoming a real cancer on the airline

 

[N965VJ]

<SNIP> Let me ask all the VFFs a question: If all the pre-Tempe perks were restored to you, all the things you loved about the old US, would you return?

Just look at the reaction to the restoration of the 500 mile minimum, which was mostly a collective yawn. Honestly, when a vendor’s management does so many things to communicate they don’t value your business, why should anyone trust them?

 

[songbirdstew]

There are valid complaints that can be expressed on this forum, no doubt about that. It's the posts about "wishing death" to all US employees because someone missed their connection that gets me going.

Delays, a lost bag, a rude employee, those things when it's our fault are, by the way, a valid complaint for someone, at some moment. I don't disagree about that. They should be directed to the proper channels like a supervisor, customer relations or the DOT.

The venom that gets spewed on this board gets ridiculous at times. Yes, you may have been inconvenienced, but some things are inevitable in this industry. Not all employees at US are "evil".

I'm not saying we should throw up our arms and shrug our issues off and say "hey, things happen." We should always aim to please our customers as much as possible and give everyone a seamless, uneventful travel experience. That should be our goal and I do think we are trying given our industry circumstances.

I need to ask if your post is directed at employees that come on here and vent or to those who are not employed here. The reason for my question is that it's a total mystery that those from the FFOCUS group who have sworn off our airline continue to be regular bashers here under the veil that they want to see good things happen for the employees. My thought is this, if you continue to fly us then do come on here and vent. If you hate US that much that you are now a loyal customer of some other airline then why not go to their site? Those that no longer give US their business but continue to spew venom here are like an alcoholic who can't stay out of a bar and it's very mean spirited. Go ahead and launch on me about it being a free country, etc. ~~~I just don't get the fascination here from someone who 1) doesn't work here or 2) no longer uses our services. I've said it before, don't go away mad, just go away.
Just my opinion. Merry Christmas to All !!!

 

[US Oringinal]

US management DOES read this...so no matter what someone's reason is for posting here, hopefully some of this will get through to them...If ANY of this at all has SOME positive effect on the way this airline is run, then it's worthwhile.
...although it can be tedious....

Christmas is the time for hope....

 

[SS255]

Let me ask all the VFFs a question: If all the pre-Tempe perks were restored to you, all the things you loved about the old US, would you return? That's why I think the comparison to a downward spiraling drug addict is disingenuous, since you care about the perks you had, not about the airline itself. Which is totally understandable, I might add.

Very possibly. Here's what I miss about the old US:

Connecting through PIT.
Meaningful responses from Consumer Affairs which made me feel like my issue was being addressed, and not brushed off with so many typos and a voucher.
Automatic back-up on the next flight during irregular ops without having to beg for it.
Ability to book flights by fare class on usairways.com.
Ability to book a mileage upgrade award online.
Free access to the UA RCC without paying a $120/year surcharge.
Double miles for Gold Preferred.
Closets and 38" pitch in F.
321's with 26 F, 320's with 16F & 757's with 24F.
33" pitch in Y (34" on the 330's).
Ability to book a mileage award without paying a fee.
Ability to book a mileage upgrade months in advance without worrying about zero'd out inventory.
A glass of water in Y without having to reach for my wallet.
Pretzels.
IFE.

Don't get me started with the ice cream sundaes and printed menus on transcons. I know those days are gone forever.

Now.......if you tossed in a few "positives" of the New US, I think we might be getting somewhere!

Enhanced route structure.
One way mileage & upgrade awards.
E-mail upgrade notifications.
I can't think of any more off-hand, but I'm sure there must be others.

The only thing which is glaringly missing from this list is free wifi in the Clubs, which all other U.S. domestic carrier lounges offer to their members.

 

[US Oringinal]

Very possibly. Here's what I miss about the old US:

Connecting through PIT.
Meaningful responses from Consumer Affairs which made me feel like my issue was being addressed, and not brushed off with so many typos and a voucher.
Automatic back-up on the next flight during irregular ops without having to beg for it.
Ability to book flights by fare class on usairways.com.
Ability to book a mileage upgrade award online.
Free access to the UA RCC without paying a $120/year surcharge.
Double miles for Gold Preferred.
Closets and 38" pitch in F.
321's with 26 F, 320's with 16F & 757's with 24F.
33" pitch in Y (34" on the 330's).
Ability to book a mileage award without paying a fee.
Ability to book a mileage upgrade months in advance without worrying about zero'd out inventory.
A glass of water in Y without having to reach for my wallet.
Pretzels.
IFE.

YOU GOT ME ALL CHOKED-UP!!!!!!! THOSE WERE THE GOOD OL' DAYS!

 

[lostplanetairman]

I need to ask if your post is directed at employees that come on here and vent or to those who are not employed here. The reason for my question is that it's a total mystery that those from the FFOCUS group who have sworn off our airline continue to be regular bashers here under the veil that they want to see good things happen for the employees. My thought is this, if you continue to fly us then do come on here and vent. If you hate US that much that you are now a loyal customer of some other airline then why not go to their site? Those that no longer give US their business but continue to spew venom here are like an alcoholic who can't stay out of a bar and it's very mean spirited. Go ahead and launch on me about it being a free country, etc. ~~~I just don't get the fascination here from someone who 1) doesn't work here or 2) no longer uses our services. I've said it before, don't go away mad, just go away.
Just my opinion. Merry Christmas to All !!!

I used to be a CP. Heck my DH flew for US Airways. I truly loved the airline. I once purchased a first class ticket for my sister to take my mother to her new home with me. I wanted my mom to fly first class. The agents were arguing that I could non-rev some of it. I told them, no, I wanted to pay because I didn't want my mom to wait or suffer anything at all. Well, they flagged her and she got more than first class treatment all the way. Everyone apparently knew she was coming and was ready. The service was outstanding! But considering that I paid $2,800 for my mom to fly from SEA to PHL one way, I guess, it should have been outstanding!

In the past few years the service became unacceptable. I left due to the bad service. I had to return this summer due to an emergency. My experience was so bad that, now my entire company won't fly US Airways unless it's the only option. I now have lots of rewards tickets on SWA and NK that I can't use because I fly with my DH's flight benefits. But, because I purchase them on my AMEX, I can use the points to fly on other airlines if I ever want to go where SWA and NK don't fly. But, alas, being married to a pilot, they never want to fly for vacation. So....I'll be using my points for other things!

You can tell us to go away--we've already gone and told a lot of people to follow us. And they have. The writing is on the wall. You can ignore it or you can learn from it to improve your situation.The choice is yours.

Again, this breaks my heart as DH was once part of the US Airways family.

HRDiva

 

[NCFL]

Let me ask all the VFFs a question: If all the pre-Tempe perks were restored to you, all the things you loved about the old US, would you return? That's why I think the comparison to a downward spiraling drug addict is disingenuous, since you care about the perks you had, not about the airline itself. Which is totally understandable, I might add.

I disagree with your statement that the VFFs care only about the perks and not about the airline itself.

VFFs all over this board (and others) have been tilting at windmills lamenting the waning customer focus of the current management regime and its refusal to even acknowledge publicly there is dissention in the ranks. Post after post about how VFFs hate to see what management is doing to the front-line by tying their hands, making decisions that create difficulties in the day-to-day execution of their jobs (see thread on A330-200 seat pitch), continuous concerns about the deplorable ways Customer Relations communicates (or doesn't, as the case may be) with customers by sending form letters and automatic vouchers instead of actually listening and responding with empathy when a loyal customer presents an honest plea for help, etc.

I could go on and on -- and none of these have to do with anything tangible like a perk, as you described.

True, some of the changes to perks and benefits offered to elites have been unpopular. Take the 500 mile minimum for example. And, true, customers have bitched and moaned about changes as they've occurred, some with varying degrees of professionalism.

But look underneath the posts at the true meaning of the message and you'll find a common thread. These people WANT to do business with US because they LIKE the airline and have enjoyed a long-term relationship, but they feel betrayed and bewildered by the about face in customer focus. Say all of the bad things you want about East -- a lot of it deserved -- but it was intangibly customer focused in a way that Tempe just can't seem to grasp.

I'd bet you dollars to doughnuts that if US restored every single "Pre-Tempe" perk, but continued with its same arrogant stance that the customer is just a "revenue unit" not deserving of any personal consideration, rather than a human being, the same VFFs you are accusing of being perk-mongers would still be leaving in droves.