Ok. I'll play the mystery rider game. I flew US yesterday/today CMH-CLT-LAS-CLT-CMH for a quick trip for a computer show.
Web check-in -5/5. Yes, I give negatives. My rez was in the system until a couple of days before the trip, then it disappeared, at least to me via the website. Tried to do OLCI, SSDD. Called general rez (as I'm Dirt Preferred now), no luck. Called Internet Support, they couldn't figure it out. So I went to airport at o'dark thirty to get manually checked in.
At airport checkin. 5/5. Kiosk found my rez and spit out the BPs flawlessly. Then, I asked the TA if she could print my return BPs which she could do, and was more than happy to assist. So, once again, good frontline folks clean up the IT mess. I should deduct for the IT screwup forcing me to get to the terminal at o'dark thirty, but the efficiency and politeness of the TA at that time made up for it. *$ wasn't open until after we boarded, so that was a negative.
Gate agent assistance. 5/5. This morning, I had to ask in CLT if this was the gate to CMH (since the LGA flight was still showing at this gate in the E terminal), I got a very pleasant response. All gate agents I interacted with on the 4 segments were friendly.
Friendliness of the FAs. Let's do this by flight.
CMH-CLT: Republic crew. 5/5. Full beverage service, friendly attitude, was even offered seconds on coffee at o'dark 45. Hotness of the left seat... 10/10! But I digress. 😉
CLT-LAS: West mainline. 5/5. Good senior crew (all male in the back). I even got fruit with a club soda, which I haven't seen in Y in a long time.
LAS-CLT: West mainline redeye. -1/5. Crew was senior and good in nature, but got greedy. Once in the air and many of us were drifting off to dreamland, they played the "Let's turn on the lights and hawk some credit cards to the Kettles going home from Vegas" game. :angry2: Then let's keep the lights on for the beverage service. Sorry, been on my share of redeyes and never have I seen the full lights come on for such an extended amount of time after being above 10000. Further, the temperature was set to sauna. I was actually sweating and I was wearing shorts!! This all took a good 4/5 to the -1. (There's never such a thing as a perfect redeye.)
CLT-CMH: PSA crew. 3.5/5. Not bad, not the best, which actually disappointed me as I've had excellent flights on the 700 in the past. No offers of a beverage refill. They did their pass and then hid until we came through 10000.
Friendliness of general interactions between airline personnel and other passengers that I observed during my travels. 5/5. I didn't see any real problems/situations. Then again, weather was good. LAS is a ghost town for US, so less possibilities for problems. For the number of Kettles on the mainline flights I was on, they appeared to be handled well.
Friendliness of gate agent upon arrival when I ask for help finding a connecting flight or the baggage claim. N/A. I didn't need to talk to anyone either upon arrival in LAS or back in CMH.
US has come a long way in the past couple of years, I will admit that. However, they still have things that can be improved to get anywhere close to the way they used to be.
