S7 flyers

[TravelGirl21]

I agree with wench to a certain point ..I too have had many issues with guest pass riders, I always ask when checking them in if the person who they got the pass from has explained the "rules of the road' to them and you know what the answer is NO 90% of the time ..
I try to explain them in a short version, but it gets tiring sometimes.. The employee giving these away should explain ,..... or better yet why don't the company write a policy manual for that since they like sooo many polices and procedures...

 

[Itestwell]

I agree with wench to a certain point ..I too have had many issues with guest pass riders, I always ask when checking them in if the person who they got the pass from has explained the "rules of the road' to them and you know what the answer is NO 90% of the time ..
I try to explain them in a short version, but it gets tiring sometimes.. The employee giving these away should explain ,..... or better yet why don't the company write a policy manual for that since they like sooo many polices and procedures...

There are policies for how non revs are supposed to behave. I am just saying instead of writing everyone up like crazy, raising your blood pressure, and trying to "save the world", simply call the police/supervisor and get rid of them, just as you would a revenue pax that was threatening you. This wench person makes it sound like she now has to spend much of her free time writing up people to the pass bureau. If she is defensive like this at the gate, it's no wonder pass riders become testy.

The agents job is not worth the heart attack. Period.

 

[TravelGirl21]

I also remind them that their actions and reactions could cause the employee to lose their flying benefits....
If there is a new printed version... please let me know because I did't see that memo / :down:

 

[freedom]

i'm a pretty laid back kinda guy , but i think i agree with the wench ... sometimes you gotta bring the pimp hand down HARD ... and wench does so when it's necessary ... look , i don't know about you all , but we all know the rules of the game , when i came on i got the whole , don't let your pass riders #### things up for you speech ... if i let someone use my passes i tell them to be cool to the gate agent , why ? Because the gate agent they end up dealing with could be a friend of mine and why should they suffer more greif at an already lousy job ...

 

[Twicebaked]

5) I take verbal abuse daily from passengers, Im not dealing with it from Non Rev's.
6) Wake up,maybe when your pass's are pulled,you will take the time to let everyone know, so I dont HAVE to sit down like a chid and explain everything to them.they have an attitude and want our name and call us RUDE!

I have witnessed MANY GA being rude to non-revs as well. YOU need to understand that emps/comp pass are NOT enemies.

They want to be treated with respect just as you do.

It IS a two way street

 

[john john]

I have witnessed MANY GA being rude to non-revs as well. YOU need to understand that emps/comp pass are NOT enemies.

They want to be treated with respect just as you do.

It IS a two way street

And when they kept ringing the flight attendant call bell you do what

 

[REACC1]

I have witnessed MANY GA being rude to non-revs as well. YOU need to understand that emps/comp pass are NOT enemies.

They want to be treated with respect just as you do.

It IS a two way street

While I do not condone anyone being short or rude to a non rev, I believe the point was that the companion pass passenger was demanding to get on the flight. Gate agents have enough pressure on them and I would expect it to be understood, that most would want everything to go as smooth as possible.
As non rev passengers, we all know that demanding anything is a no-no. The companion should have been warned that their behavior would put their "buddy's" pass privilages in jeopardy, and if said companion did not comply with the request for proper behavior, that would be the end to not only their cheap space avail. ride, but the cheritors benees as well.
Companions are only 'owed' what their ticket is, space available. If it aint available, it aint theirs.

 

[TravelGirl21]

How about this one.. :angry: .
Young man comes to counter says he on a comp pass,. look up reservation and it's not paid for ,... he calls mom.. and she tells him that is is.... now he tries to hand me the phone to talk to her, (they always do that) non-rev or not... so as a courtesy i talk to her, and explain the same thing.. and tell her that there's 2 reservations and neither are paid for.... as a courtesy i can do this over the phone with her credit card(knowing full well that this is a no-no), she hems and haws, so I tell her to call the nonrev travel line to take care of it, since the kid had no money to do it now.. and my line was getting way backed up to have to deal with this.... so again the kid comes back and she wants me to do this... just trying to get the kid to where he needs to go.. the card is denied.. so she gives me another ,, bada bing tickets done. kids on his way....
Now the best part is that the stepfather who I assume is the employee calls my manager and tells him that I was rude and that this kid is military and he was in uniform....... well well .. as i go back to look in the record again, I scroll down the reason is that the card was denied twice, no that would be 3 times it was denied so in reality the ticket
was not ticketed..and they get mad at me hey.. first of all the kid looked like a scruffy college kid not in full uniform, so hey next time you want to call my manager and tell him how rude i was GET the facts straight..(maybe ask your wife the truth) not some story ....that gets me in trouble... :down:

 

[wench1]

Had another ISSUE today, sweet young 19-20 yr old thing trying to get out for 2 days.

She checked with some one else at the t/c..and this agent flat ass said, 'your're not dressed'you're not going'!
The S7 had on FLIP FLOPS!
She re-checked in me and snottily asked if 'this good enough dressed?
So you see it is a 2 way street-she started to cry when she didnt get a seat.

BTW, she was last on the list!

Guys this is gonna' be ONE LONG HOT SUMMER!
Sorry I aint their mommie so they have to call the employee or whomever who gave them the BUDDY Pass and explain to them.
My lines are wayy to long to explain all the ABC's of non reving!

 

[LCC_#1]

There use to be a pamplet given to non revs at check in. I think it was pink. It explained the non rev thing so the non revs knew the gig.

There is NO excuse for employees not informing their companion pass users of proper flying etiguette. The dress part is fairly simple but needs to be laid out to avoid an uncomfortable moment. Also, S7 travelers need to be educated that they are LAST on the airplane ALWAYS and that it is a prevledge to fly on these passes...not a right REGARDLESS of what they paid. And that their negative, demanding, or inappropriate, or questionable behavior could put the employee's term pass in jeopardy.

I would teach my users what I called the 3 UPS

Put Up
Dress Up (not as important as 20 yrs ago)
Shut Up

 

[FlyGuyBWI]

Well said. There is no excuse for non-revs to behave badly, just as there is no excuse for us front-line employee to treat non-revs badly.

If I'm asked for a pass, I generally suggest that the person check Orbitz or Priceline or SWA for a cheap REAL ticket. If they insist on a pass, I remind them that they may have to wait, and wait, and wait for a seat. I also explain that they are treat airline employees like they are gods -- because when you are an S-7 and want to get from CLT to PHX, they are.

 

[PhxMama]

To all Tkt Counter, G/A's and F/A's,

I cant thank you all enough for the kindnesses that you have extended to me and my family members while non reving. You have rerouted and made sure when possible nonrevs were all boarded. I dont think you realize how important you are to us as fellow employees. My children have over the years flown as UM's and have been treated like royalty. The times that I think of leaving are overcome by many of YOUR everyday kindnesses. The moving of seats to seat family members together to the reassurances of FINALLY making a flight, all done with a smile, a nod and a feeling of comraderie. Its been making my mother feel like a part of the company while nonreving, she is very proud to be a parent of an employee and while trvling with my children watched a gate agent allow my children to make the boarding calls for groups. It is still something they talk about. Please dont let those that are ignorant of non rev policy ruin your day. Things are bad enough. Think of the many of us who appreciate what you all contribute daily. Sometimes the treasures you gather in this life will be distributed in the after life. Or for some, what goes around comes around. Thanx again, Mama

 

[LCC_#1]

Mama...it's a pleasure to help fellow employees and their family members like you. We only have each other and need to remember that with all going on, we need to remember to have each other's back, no matter if from east or west.

 

[US1YFARE]

I have witnessed MANY GA being rude to non-revs as well.

particularly in terminal F'd.....mmmmmmkkkkkkkkkkkkkkkkaaaaaaaaaaaaaaaaaaaayyyyyyyy

 

[PhxMama]

particularly in terminal F'd.....mmmmmmkkkkkkkkkkkkkkkkaaaaaaaaaaaaaaaaaaaayyyyyyyy

Are you am employee? If not let me assure you that these agents are dealing with alot..not just non revs and if they have are having a bad day, the GUEST trvlr needs to deal with it. All airport agents have a high level of stress and because I have seen non revs demanding to get on flights because they need to be somewhere(who doesnt). Some employees will only allow use of buddy passes with a signed letter they put together explaining the rules. Not a bad idea. SA7. Means space available, not confirmed seat. Stand by trvl is not for everyone. Regards, Mama