Overseas reservations offices

[Res]

I recall someone in Tempe stating that an overseas office would be closing begining of April. Has it happened yet and which office or offices will it be? Does anyone know?

 

[InternationalShannon]

I recall someone in Tempe stating that an overseas office would be closing begining of April. Has it happened yet and which office or offices will it be? Does anyone know?

Wow, does that mean our paying pax will be treated to someone speaking non broken English when they call? Horsefeathers!!! That would make too much sense, and besides, "Nancy" in India needs the money more than starving CSAs.

 

[jets_2573]

i am a 35 yr res (SYR,MCO,PIT,INT) agt work Chairmans pref/board of dir/executive svc desk. we were told our res office in Mexico city was to close 1 apr....they handled intl bookings....cant get anyone to verify that it did indeed close. now res has been realigned and intl desk in int increased agts and hiring notice is out for INT/RNO/PHX res offices...yet i clocked it the other day and there is an avg of 16 min between calls....what gives? we used to be offered vto (leave with out pay) on my 5am shift by 8am in jan -feb...then about the 3rd week in feb it stopped cold.....what they are paying us to sit there could be put towards fuel, no? someone said there will be another buyout in res and maybe that is why they are hiring the "cheap" labor. I will say this from a new hire class of 25 people off the street they usually end up with 7-10 agents....they loose them to not passing the codes test.....tardy......sick......drinking......and some unsavory acts that i will leave to the imagination. We still have the office in Manilla that handles general res calls.....these r the people customers complain about. DP said right after the merger he didnt agree with outsourcing US jobs and that he would close the offices asap. will keep u posted if i get a clarification if mex closed.

 

[PhxMama]

Agents have been advised due to headcount(lack of it) Mex will still be taking calls for the next month. Mama

 

[legacy-to-LCC]

I recall someone in Tempe stating that an overseas office would be closing begining of April. Has it happened yet and which office or offices will it be? Does anyone know?

if they are going to start closing offices, here is a great place to start:

111 W Rio Salado Pkwy
Tempe, AZ 85281

 

[phlus2]

We still have the office in Manilla that handles general res calls.....these r the people customers complain about.

That may be where the most complaints come from - but rest assured that the Mexico City people have been no picnic either and I've logged my share of complaints about them.

 

[jets_2573]

yo,PHXmama....i am an agent and i "have not been advised"...but then i am in the "east".

 

[US1YFARE]

Agents have been advised due to headcount(lack of it) Mex will still be taking calls for the next month. Mama

Are you sure they didn't say headwinds a/k/a the jetstream?

 

[wildirishrose]

Agents have been advised due to headcount(lack of it) Mex will still be taking calls for the next month. Mama

Hey Phx Mama! You'll never believe where I ended up! PM me please!

 

[CynicalResAgent]

Does US still have the res office in liverpool?

 

[philly rocks]

Pretty soon they will be closing PHL airport since almost every agent now has been put on a discipline level because management cannot seem to treat anyone right or do their JOBS and take responsiblity.

 

[happy01]

Does US still have the res office in liverpool?

Yes, the office is still in Liverpool. I believe they are the office that handles the reservation calls from Europe, there is a different European number listed on the website that gets you to this location. They also handle some Dividend Miles issues, but I'm not sure how they determine what DM calls end up in Liverpool.

 

[happy01]

i am a 35 yr res (SYR,MCO,PIT,INT) agt work Chairmans pref/board of dir/executive svc desk. we were told our res office in Mexico city was to close 1 apr....they handled intl bookings....cant get anyone to verify that it did indeed close. now res has been realigned and intl desk in int increased agts and hiring notice is out for INT/RNO/PHX res offices...yet i clocked it the other day and there is an avg of 16 min between calls....what gives? we used to be offered vto (leave with out pay) on my 5am shift by 8am in jan -feb...then about the 3rd week in feb it stopped cold.....what they are paying us to sit there could be put towards fuel, no? someone said there will be another buyout in res and maybe that is why they are hiring the "cheap" labor. I will say this from a new hire class of 25 people off the street they usually end up with 7-10 agents....they loose them to not passing the codes test.....tardy......sick......drinking......and some unsavory acts that i will leave to the imagination. We still have the office in Manilla that handles general res calls.....these r the people customers complain about. DP said right after the merger he didnt agree with outsourcing US jobs and that he would close the offices asap. will keep u posted if i get a clarification if mex closed.

Don't forget even if they get rid of Mexico City, besides Manilla we still have Guatemala and El Salvador to deal with. And they all make BIG mistakes, can't really blame them with the language barrier and all. It would be like us trying to make reservations speaking Swahili, I don't think we'd be very successful. What I'd be interested to know is how much money is spent undoing the messes these outsourced centers make when they are supposed to be saving money! Supposively all the outsourced centers are supposed to be gone by 2010 or 2011, I can't remember exactly because I don't believe it will actually happen. However the last couple of times I've called to purchase tickets I have gotten someone located in Phoenix who was very helpful and efficient.

 

[SolidCactus]

Pretty soon they will be closing PHL airport since almost every agent now has been put on a discipline level because management cannot seem to treat anyone right or do their JOBS and take responsiblity.

OOOH, what a bonus this would be!

A few months ago, I actually talked to a res agent (I was still platinum them) and I had been gold for 4 years prior. I dont think they have ever sourced these calls anywhere outside of the US, I never got a non American agent... I always ask where the res agents are from, and usually they seem to be from CLT or PHX area. While gabbing one day, one res agent told me that by 2009 all the jobs would be returned back to the USA. She told me it was because of union pressures. I dont know if thats really true or not.

I have no status at United, and one day, I had to make a change. I got india. I can't tell you how furious I was by the end of that call. I dont know what part of India they source their calls to, but the language barrier was rediculous, and the agent kept calling ORD, O Hare Illinois. The agent kept repeating everything back to me like I was a retard, spelling each letter of my address, etc.

Bring the jobs back to the USA!!! Its a good idea anyway. With our economy the way it is, and the value of our dollar falling like it is, and will continue to fall... It will soon be cheaper to just have the labor here anyway.

I severly dislike outsourcing and believe that America needs to employ America, and that alone would make me become more loyal to US...

 

[InternationalShannon]

I have no status at United, and one day, I had to make a change. I got india. I can't tell you how furious I was by the end of that call. I dont know what part of India they source their calls to, but the language barrier was rediculous, and the agent kept calling ORD, O Hare Illinois. The agent kept repeating everything back to me like I was a retard, spelling each letter of my address, etc.

HAHAHAHAH!!!! Rediculous, isn't it? Good post though...I laughed out loud!