Passenger views of US Airways

[Nothin Less Than Victory]

This is a video that I think sums up the thoughts of many if not most passensgers of US Airways and the state of the airline. Maybe it will cause an eye to open but probably not.

US Airways Passenger Experience

 

[Travelpro72]

Now you will get the few on here that will say, "Ohhhh that happens at EVERY other airline every day". Well that video is a TRUE vision of what is happening every single day and to a worse degree in some cases. The one woman stated that she thought "nobody knows whats going on and they are just, well nobody knows anything". "They forgot about us". These are the very same people that Tempe "thinks" will fly Usairways again? To places like Hawaii you certainly DON'T have to fly Usairways to get the lowest fare. Pretty accurate scene.

 

[as the prop turns]

That was tough to watch...how embarassing! Your heart just breaks for those people.

And no, these people will not be back. Jesus, swap out an airplane Christ sake!

 

[bagchucker]

That was tough to watch...how embarassing! Your heart just breaks for those people.

And no, these people will not be back. Jesus, swap out an airplane Christ sake!

The company isn't proactive enough to have an extra ETOPS 757 in LAS. Its a gambling town and they want to gamble that the one ETOPS 757 they have for use on this flight will be MX free..HA!

 

[BuffaloJoe]

The company isn't proactive enough to have an extra ETOPS 757 in LAS. Its a gambling town and they want to gamble that the one ETOPS 757 they have for use on this flight will be MX free..HA!

You don't think that any of the Casinos would have a word in it? Remember from the movie Casino, where the Japanese guy's plane broke down and had to stay another day.

 

[Be Careful What You Wish For.]

It's unfortunate this happened. I must say the production values were pretty good.
The individual agony of these people is evident if even restrained in this video.
On a one flight basis this is catastrophic. Is this a regular occurance? System wide it is, on a daily individual basis. Someone is getting a flight just like this every day to some where.

I am not an apologist? for this airline. Stuff happens.

It looked like they were in LAS, so this is just a guess that there may not have been any later flights to Maui(I assume it was Maui)via LAX or other places. The A/C probably needed to be there for the return flight.
Imagine the happy people on that end as well.

 

[exB717Flyer]

Typical stuff, unfortunately. The solution is for some higher-up to take ownership of the problem. The gate agents have other flights to work so they move on leaving nobody to make frequent update announcements. This leaves the pax to beg for information from harried agents or standing in long lines at the Customer Service counters. The monitors are automated and the airline isn't interested enough in figuring out how to override it.

And BTW, having spare airplanes is largely a luxury of the past. Especially ETOPs ones, and especially West-metal ETOPs 757s.

Anecdote from a month ago. I was a jumpseater on the noon flight from PHX-ORD. Just before departure time the captain calls Crew Scheduling to inquire why the FO listed on the flight release hasn't showed-up yet. (It's contract negotiation time so we're only doing our job and not everyone else's.) Scheduling is dumbfounded. Turns out the FO had been sitting around all morning after his flight cancelled then he went home to LA. (He should've called scheduling first but I don't know if anything happened to him.) So he was assigned the ORD flight but never informed. Scheduling might've left a voice-mail but it was obviously never acknowledged. Bottom line, scheduling dropped the ball. So twenty minutes after departure time scheduling calls a reserve FO -- who has a two-hour call-out. So a new departure time is set for two-hours later.

But we're not done yet. Fifteen minutes after her check-in time there's still no sign of the FO. A call to scheduling reveals she's checked-in already. Five minutes later she shows up and we go. What happened was she initially went to the wrong airplane -- actually the next flight to ORD -- because it was the only ORD flight listed on the boards. The gate agent there knew nothing. So she had to call scheduling -- and wait on hold -- to find out the correct gate and walk there. She'd actually walked past the correct gate coming in but the screen was blank so she couldn't know.

Just one of many daily embarassments in the airline industry.

 

[BuffaloJoe]

One that I'm afraid is Standard Operating Procedure with this rag tag outfit.

I refuse to buy into the "It happens Everywhere" mantra. It may indeed happen everywhere because we are all human. However I just can't fathom that it happens as often elsewhere.

Rest of your point I actually agree with. But with those aging 757's you'd think they would have one spare.

Just go west on I-10 from Tempe you'll come to Goodyear. Thay must have a few 757's laying around there, parts can be cheap.