PAWOB Award - Week of 3/26 to 4/1/2007

[Prince of PAWOBs]

This week's PAWOB award reluctantly goes to the hard-working agents that loaded flight US 3773 on April Fool's Day. You folks sure fooled PIT! Not only did we get PIT bags from four different flights on one plane, but the two connecting bags to MSS were on the very bottom of that huge mess.

Well, the connectors made their flight, and now the PIT local bags will eventually be reunited with their respective owners after delivery. No indication that the bags were to be expedited or were rerouted with passengers, but then who really cares, right? I mean honestly......it's really our problem in PIT after all.

So, I salute you PHL! You win this week's PAWOB award. Bask in the glory, and remember:

Owning the problem is noble, but pawning off the problem is genius!

 

[2clippedwings]

Can someone answer this one?
If a passenger wants to stand by for a different flight why are they being denied with the reason given that they must travel with their bags?
I know already that passengers should travel with their bags but reality is that if routed through PHL they rarely accompany their bags.
I heard that there used to be something called voluntary separation (referring to bags) so that pax could stand by for a different flight.
Are we able to be more accomodating if there are empty seats available on the flight a pax wants to stand by for?
Can we start telling our passengers "Yes" instead of "NO"?

 

[Prince of PAWOBs]

Can someone answer this one?
If a passenger wants to stand by for a different flight why are they being denied with the reason given that they must travel with their bags?

...

Can we start telling our passengers "Yes" instead of "NO"?

Traveling with your bags is easy if the gate agent calls the bagroom and has your bag tagged with a stand-by tag. It takes 30-60 seconds to make the call and give the information over the phone, and maybe one to two minutes to find it and tag it, assuming the bagroom agent is on the ball.

At least that's how it's supposed to work. Short staffing inside paired with poor organization in the bagrooms equals ridiculous excuses as to why it can't be done.

Unfortunately, I and my coworkers cannot fix the other large stations where this occurs. Note that this tends to happen on the primary hub level.

 

[SKY HIGH]

AIRLINES RATE OF MISMANDLED BAGS:

http://www.washingtonpost.com/wp-dyn/conte...7040200114.html

The study is based on Transportation Department statistics. ("x" indicates that Frontier, Hawaiian and Mesa were first included in the study in 2006.)
Airline 2005 2006
Air Tran 3.43 4.72
Alaska 5.03 5.71
American 5.92 6.33
American Eagle 10.25 14.42
ATA 4.07 6.11
Atlantic Southeast 17.41 17.37
Comair 10.75 11.98
Continental 4.12 4.76
Delta 7.09 6.88
Frontier-x NA 5.18
Hawaiian-x NA 3.14
JetBlue 4.06 4.09
Mesa-x NA 10.55
Northwest 4.86 4.60
SkyWest 10.06 10.16
Southwest 4.25 5.34
United 4.28 5.68
US Airways 9.68 7.82


only stating opinions.

 

[BuffaloJoe]

AIRLINES RATE OF MISMANDLED BAGS:

http://www.washingtonpost.com/wp-dyn/conte...7040200114.html

The study is based on Transportation Department statistics. ("x" indicates that Frontier, Hawaiian and Mesa were first included in the study in 2006.)
Airline 2005 2006
Air Tran 3.43 4.72
Alaska 5.03 5.71
American 5.92 6.33
American Eagle 10.25 14.42
ATA 4.07 6.11
Atlantic Southeast 17.41 17.37
Comair 10.75 11.98
Continental 4.12 4.76
Delta 7.09 6.88
Frontier-x NA 5.18
Hawaiian-x NA 3.14
JetBlue 4.06 4.09
Mesa-x NA 10.55
Northwest 4.86 4.60
SkyWest 10.06 10.16
Southwest 4.25 5.34
United 4.28 5.68
US Airways 9.68 7.82
only stating opinions.

The average US customer avoids filing a complaint, been there done that. Most US customers have the address memorized and feel that they don't want to waste a stamp or the time.