Recovery
- Thread starter a320av8r
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Most of what I have heard have been very few problems with the computers, but more of a the agents not being familiar enough which slows down the process, thus resulting in long lines.
AstroLounge
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Crowds in CLT early morning were large- seemed like all was Normal. Then about 9-9:30 all hell seemed to be breaking loose.....HUGE CROWDS, Pissed Off Customers and NO ONE being given any information. Friends that were working said EVERYTHING was DELAYED (and don't let the Spin Artists tell you otherwise). Local News outlets have reporters on the scene and all the cameo reports with pax tell of chaos, no information and general discontent. If this isn't a Meltdown it sure as hell is an IMPLOSION. Another stellar performance.
Yeah, but what's happening now, this evening?
Are things recovering or what?
Not what you've heard, but real time.
The Kioski's are now up and running everywhere except Vegas as of an hour ago.
This was a HUGE change and rollout and I think tomorrow will be a better judge of how things went. Where Tempe failed, IMHO, was to not warn pax and employees ahead of time and say "this is going to be rough and it is going to suck, but we will do our best to get through it". Any res migration is an utter cluster f&ck the first 24 hours ... the real test will be what happens for the rest of the week.
This was a HUGE change and rollout and I think tomorrow will be a better judge of how things went. Where Tempe failed, IMHO, was to not warn pax and employees ahead of time and say "this is going to be rough and it is going to suck, but we will do our best to get through it". Any res migration is an utter cluster f&ck the first 24 hours ... the real test will be what happens for the rest of the week.
flyastrojets
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Are these the same kiosks as before with a new software load, or did they have to replace all the "innards" as well to make them work with SHARES?
BoeingBoy
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A deja vu moment from Christmas 2004 - I hope that this isn't the start of a "It's all the employee's fault" campaign....
Of course, all those kiosk's not working had nothing to do with it, I guess.
Jim
allegheny36
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Of course the kiosk's not working was a major problem but I believe most were up and working
by mid morning with the exception of LAS. I dont believe anyone is saying it's the employees
fault, but rather the companys lack of proper training they received.
But I have been known to be wrong before.
BoeingBoy
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Fortunately, I've been watching this from home, but just judging by media reports it was mid-morning PHX time when Gee said that 4 kiosks were up in CLT. That makes it early afternoon on the east coast. If accurate, that's a drop in the bucket and way too little too late - the snowball had been rolling for hours and wasn't going to be stopped at that point.
I guess that the kiosks were part of the IT portion that went "very well", according to UWCACTUS in another thread.
Jim
That was this morning, I'd like to know what is happening now since I'm starting a 4 day trip tomorrow and have to commute in early AM. The airport I commute from is operated by express and doesn't have kiosks, sounds like that is a good thing.
Are the kiosks the problem or are the computers not working either?
Dog Wonder
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You are wrong again. The kiosk's were not working until about noon ET, most were down after that. That snowballed into customers in line and flights delayed.
How can training fix failed technology?
Find a new whipping post.
pit_needs_help
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Approximately 70 percent of flights are behind schedule. The biggest problem operations had was DCA could not close-out the flights with PHL and CLT much less but still a problem. DCA was really bad and I couldnt figure whether it was training or what. Obviously the kiosks created the snowballing checkin problems but we had flights returning to gate if one was open when we couldnt get numbers to the aircraft. I hope the cheat-sheets are out in full view tomorrow.
BoeingBoy
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Sorry for dragging this off the tracks, a320av8r. I don't have any concrete answers.
Jim
I flew PIT RDU this morning at 830. The kiosks were not working. The lines at the ticket counter were the longest I have seen in my 28 year career. Passengers were snaked around several times, and finally out the door. The good news is, it only took me 40 minutes to get to an agent, which I thought was great. The passengers were not complaining, the people working que were doing a fine job explaining to the pax what was going on, and pulling pax from the line to process if it was getting close to departure time for their flights.
The gate agents were superb. I listed in advance, and I knew I was going to be an sa7, but the flight was wide open so I didnt bother to correct it. I did try several times between midnight and one to relist, but to no avail. I also could not print boarding passes from home.
The flight was uneventful.
When I got to RDU I tried the IVR to cancel my original return because the flight was full and I needed to be and sa3. No luck. Finally got on the ETC and it was a breeze, YES a breeze!
I got to RDU for my 1830 flight at 1630. I was in line 10 minutes, and then on to my gate. The flights I saw processed were all late inbound, but RDU staff turned them quickly. Mainline and commuter.
My RDU flight was late inbound, and then held for the gate while a late running inbound ORF flight was worked. RDU turned that a/c in no time at all, and the a/c for PIT got to the gate, off loaded and loaded quickly. The flight was about 20 minutes late because of the previous ORF flight still be on the gate, however the captain told us that we were late because the agents were having a problem with the new computer system. That sort of pissed me off, because the delay was airport condtions, ie no gate....not the new system.
I was proud of out coworkers in both PIT and RDU for the professionalism they showed today. Kudos to all.
RDU kiosks were still down at 1630
The gate agents were superb. I listed in advance, and I knew I was going to be an sa7, but the flight was wide open so I didnt bother to correct it. I did try several times between midnight and one to relist, but to no avail. I also could not print boarding passes from home.
The flight was uneventful.
When I got to RDU I tried the IVR to cancel my original return because the flight was full and I needed to be and sa3. No luck. Finally got on the ETC and it was a breeze, YES a breeze!
I got to RDU for my 1830 flight at 1630. I was in line 10 minutes, and then on to my gate. The flights I saw processed were all late inbound, but RDU staff turned them quickly. Mainline and commuter.
My RDU flight was late inbound, and then held for the gate while a late running inbound ORF flight was worked. RDU turned that a/c in no time at all, and the a/c for PIT got to the gate, off loaded and loaded quickly. The flight was about 20 minutes late because of the previous ORF flight still be on the gate, however the captain told us that we were late because the agents were having a problem with the new computer system. That sort of pissed me off, because the delay was airport condtions, ie no gate....not the new system.
I was proud of out coworkers in both PIT and RDU for the professionalism they showed today. Kudos to all.
RDU kiosks were still down at 1630
Curbside was down ALL DAY at PBI and the kiosks finally came up later in the day, after it was discovered they needed a reboot....my god...what a cluster fu*k!! It was BAD...very BAD!! I'm freakin' stressed to the max! :angry: :down: You just have to shake your head... 🙄
