Recovery

[john john]

Why did they not turn Sabre back on until they got this outdated, overated, antiquated, useless SHARES system running properly?

they were to do this the agents would come to the rescue and save the day I bet money on that. A lot of pride here.

 

[allegheny36]

It,s now 2:15 pm est Any update of the operation?

 

[DCaf]

There were problems getting W&B in DCA even with SABRE.

So at least that hasn't changed.

I wonder which of the dozen people you always see in the DCA ramp breakroom watching TV is the one that's supposed to call in the cargo numbers, but never does.

Like when we're cancelling flights for lack of crews and the crew lounge is full of them. Weird huh?

 

[ussnark]

Most of what I have heard have been very few problems with the computers, but more of a the agents not being familiar enough which slows down the process, thus resulting in long lines.

This is a response I would expect from someone who must find an "outside agency" at fault for their own ox's goring.

Face it. The moronic IT department, you know, the one's who should be held responsible for the truly sub-gradeschool web site, completely futzed the transfer.

Blaming a lack of training on the agents is duplicitous, at best. You are enabling an attitude that, "we would be excellent, but our employees are low-lifes", an attitude that I would be happy to fire people over.

Clever, spreading an attitude that would almost mandate that employees are not worth average compensation while blaming one's own errors on them. Glass loves people like you. Makes his job easy.

I was there in CLT in the afternoon/evening.

You, sir, are completely out of touch with reality.

 

[hp_fa]

Let's be honest. There is no excuse that the IT folks didn't know that the kiosks were on a separate system. None, nada, zip.

 

[allegheny36]

It,s now 2:15 pm est Any update of the operation?

Still waiting, anyone have any current info on what the operation is doing today, not what went wrong yesterday. Not being smart just looking for information. Are the kisoks still down?
What are lines like?

 

[2clippedwings]

That was this morning, I'd like to know what is happening now since I'm starting a 4 day trip tomorrow and have to commute in early AM. The airport I commute from is operated by express and doesn't have kiosks, sounds like that is a good thing.
Are the kiosks the problem or are the computers not working either?

Had to "must ride" out of an outstation late this morning to CLT. Because of a flight cx and the resulting reroutes several people were left behind at the gate. I was almost left because they just couldn't handle any more people. I stood in line AT THE GATE for 35 minutes with my green slip to get on my schedulted flight. I also answered the usual passenger questions to reduce the size of the line. Most of the questions were....Is CLT boarding? Do I need to check in? (no, you have a seat assignment)etc etc. The two agents working the gate were overwhelmed. Completely. Upon arrival in CLT (E concourse), there seemed to be a some extra supervisory staff to help.
The passengers were stressed and angry that there were only 2 agents to help them. One passenger was called about the cancellation before arriving to the airport (and it wasn't ME).
Last night, PHL dealt with the issue fairly well (F'd concourse). The agents did their best to help people. The main issue that I saw was that any thing non-routine took about 20 minutes per transaction.
Of the passengers I overheard complaining, only a few were aware of the rez changeover. Most thought it was just a normal disorganized day. BUT I must add, they were definately not happy campers. In my experience today, the computers were working but the agents needed extra help to process the passengers.

 

[BoeingBoy]

According to the CLT Observer, ops are finally back to normal as far as passenger check-in is concerned. The kiosks came up about 1:30pm and the international ticket counter opened today.

Observer Article

sorry - updated article says kiosks down again.....

Kiosks Down Again at Charlotte/Douglas

East mainline wise, according to flightstats.com:

Departures 23% OT within S+15, arrivals 50%.

CLT 16% OT for departures and 45% for arrivals.
PHL 14% and 41%
DCA 22% and 66%
BOS 12% and 50%
LGA 18% and 42%

Jim

 

[PHX-F/A]

Of course the kiosk's not working was a major problem but I believe most were up and working

by mid morning with the exception of LAS. I dont believe anyone is saying it's the employees

fault, but rather the companys lack of proper training they received.

But I have been known to be wrong before.

gate agents in LAS and PHX told us yesterday that web check-in failed as well. A lot of rez were doubled, some trippled, so the flights showed false overbookings.