Training issue again? I know from our new hires, they teach them enough to do basic ticketing and checkin and anything else is learn as you go. No need to give them more than the basics if they arent going to be here more than a year right?
The ED20s are actually easy to use and since they changed the rules can be done on any fare now. You book the cheapest ticket you can and then WPNCB then once you get the fare WPQ/ED20 and store it. Simple as that. Again, a training issue?
I'm wondering if its a pricing issue in Shares... as I've been told pricing & ticketing is lightyears better in Sabre than Shares.
I'm still wondering why they disabled it for thehub... I mean it worked when we were "east".. why not keep that pipe open and have a disclaimer "ED-20s can be booked online for East metal -- west metal or mixing can be booked by calling xxx-xxx-xxxx and keep your fingers crossed you get someone that speaks English"