Had a passenger wondering if we were still operating...due to long hold times...etc...Guess management just doesn't care if the publics general impression is no longer operating. That will make them part with their credit card ....or hang up and dial elsewhere.
Res Hold Times Up Till 25 Minutes Last Night
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Light Years
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usfliboi, there are some things that can't be done by a computer. Don't be blinded by the shiny "shaved" No Brainer plane.
25 minutes of hold time to talk to an airline is unacceptable. There's no excuse during normal operation.
25 minutes of hold time to talk to an airline is unacceptable. There's no excuse during normal operation.
US1YFARE
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usfliboi said:
it costs me nothing extra to call the CP desk, but i sometimes still try to book online depending on what my needs are. although the website has gotten much better, i still have many problems with it. and, believe it or not, there are still lots of people who are afraid to book online because they think that their credit card will be stolen. The main point is that US has improved the website somewhat, but they have a long, long way to go.
Phantom Fixer
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usfliboi said:
Contrary to popular belief....not everyone whom flies has a computer...computer skills or 24 and 7 access to a computer.
Contrary to what U management would love to have everyone believe....USAirways.Com is not the best on-line system around either. Stories recently of two Charlotte Observer staff writers flying from CLT to either DCA or IAD for a comparison story on services and price differences between U and Independence Air elaborated on how troublesome USAirways.Com is to navigate..and that's when it's working properly.
Contrary to popular belief....Many people enjoy be handled by the human element...and they feel that the loss of contact with computers and kiosks cheapens thier flying expierience...and likens their opinion of things to the level of being herded like so much cattle
Sure..taking people ou of the equation is cheaper...sure doing RES work from your spare bedroom computer is cheaper...but until all the flaws are worked out of USAirways.COM...and until all U's potential customers are on-line and well versed on computers...You are giving away alot of customers to others whom are prepared to handle them in a manner that takes the sting out of giving up their credit card to an airline that already shakes their confidence. We can all thank Dr.Bronner for a good deal of that too.
ClueByFour
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usfliboi said:
How do I book a Star award online?
BostonTerrier
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usfliboi said:
Proof?
OMG.
usfliboi
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700,You ever gone catfishin ? I tell you man, you swallow that bait faster than a bottom feeder ever could. Ill be happy to reveal my name as long as you do , since we already know your in utlity! I have all the proof you need, find someone else to play with !
I called US Airways yesterday because my corporate travel agent said that US had cancelled the return portion of my flight because I took a later outbound flight.
I called and had no wait at all.
It turns out the idiot travel agency thought that US had cancelled my flight, when in fact all US did was re-instate the return portion after the computer had auto-cancelled it because I missed the outbound flight.
Paying $5 to buy a ticket directly from US over the phone is a much better deal than paying $30 to buy a ticket from a travel agency that is so stupid they doesn't know the difference between left and right, let alone seat inventory, routing rules, or anything remotely useful. :down:
I called and had no wait at all.
It turns out the idiot travel agency thought that US had cancelled my flight, when in fact all US did was re-instate the return portion after the computer had auto-cancelled it because I missed the outbound flight.
Paying $5 to buy a ticket directly from US over the phone is a much better deal than paying $30 to buy a ticket from a travel agency that is so stupid they doesn't know the difference between left and right, let alone seat inventory, routing rules, or anything remotely useful. :down:
