My neighbor called in tonight to make a reservation and had to wait for a long time. The agent told her that there were over 200 calls on hold and that they are understaffed. On top of that..this agents computer white out..whatever that meant..and was put on hold for another 4 minutes while she rebooted her computer. Amazing! Does the reservation department have the latest version on Windows? Computers aren't expensive and the company should invest in this area.
Why is this? I noticed that Delta Airlines is hiring reservation agents in every call center? Even America West is hiring.
Why does this continue within our company? The person in charge needs to change this department and recall these furlough agents.
Making the customers wait on the phone, especially when there are not any unusual circirminstances like weather that would tie up the phone lines.
Why is this? I noticed that Delta Airlines is hiring reservation agents in every call center? Even America West is hiring.
Why does this continue within our company? The person in charge needs to change this department and recall these furlough agents.
Making the customers wait on the phone, especially when there are not any unusual circirminstances like weather that would tie up the phone lines.