Thank you Phl Rampers

[wildirishrose]

OK Let me clarify once more--as I had time to think this through further on my 2 US flights yesterday.

There's nothing wrong with saying thank you and job well done when employees go over and above what's expected of them. Where I do have a problem, however, is if you go out of your way to praise employees for doing just what is expected of them, ONCE.

Now if this congratulatory notice was sent for a crew having all bags show up with a flight every day for a week, or a month, then all the praise would be due, but to achieve goal one time is not, in my opinion, exceptional (well maybe for PHL 😉 )

As I said, there are many wonderful hard working folks in PHL, but a few spoil the bunch.

Art,
For Pete's sake, all I wanted to do was let my fellow employees know that I appreciated their efforts. I am one person in baggage working the bag claims in my station. ONE PERSON. When that last flight comes in from Philly and I have 20 to 30 people standing in line to file bag claims, it makes for a long night. So when my co-workers make an effort to find the tugs (which I hear are scarce) and place all the bags that are supposed to go on the plane ON the plane, and I can go home on time, its like manna from heaven. What is the harm in letting them know I appreciate their efforts. We are all in this crazy boat together.

 

[aredeeyou22]

OK Let me clarify once more--as I had time to think this through further on my 2 US flights yesterday.

There's nothing wrong with saying thank you and job well done when employees go over and above what's expected of them. Where I do have a problem, however, is if you go out of your way to praise employees for doing just what is expected of them, ONCE.

Now if this congratulatory notice was sent for a crew having all bags show up with a flight every day for a week, or a month, then all the praise would be due, but to achieve goal one time is not, in my opinion, exceptional (well maybe for PHL 😉 )

As I said, there are many wonderful hard working folks in PHL, but a few spoil the bunch.

Umm, could you clarify once more, please? I still don't understand why it is not okay to be thanking the PHL ramp. Flair for drama, maybe?

 

[Art at ISP]

I never said it wasn't ok to thank them, Aredee, I said that to thank them effusively for doing what is EXPECTED of them, ONCE, is overboard. Wildirishrose should in theory expect to get all bags, every night, not just once--that is my point. There's nothing wrong with saying thanks--but the original poster made it sound like such an accomplishment--wait a minute, maybe it IS such an accomplishment....
With all due respect, you are the one making it dramatic at this point.

Here's a contrast--I am in sales. When I make quota one month, I don't get a ton of praise or thanks from my management, but when I do so for a year or more, I get my bonuses and some recognition. Making quota is what is EXPECTED of me and should be the norm not the exception--and getting all bags at wildirishrose' station should be the norm not the exception--THAT is my main point.

If they get all the bags every day for a week, then yeah, hip hip hooray--but to get all the bags ONCE? Sorry not impressed.

No offense to anyone, but it's an illustration of lowered expectations, that's all....

 

[Prince of PAWOBs]

Gotta agree with Art on this topic. Our station audits every Express inbound from PHL to see if the bags are on board. Sometimes we receive a message that maybe 5 or 6 bags did not make the flight. It actually turns out to be 15 or 16. Typo? Not when it happens on a regular basis.

So, good job getting a flight right, PHL! Now, give yourself a pat on the back and go earn another one. One good flight doesn't make up for the rest of the flights that are wrong (my opinion).

 

[Art at ISP]

Prince,

Thanks--you actually get the point.

Getting it right once is great--and should be commended, but outstations and management should expect more--they should get it right at least 80-90% of the time. And to the OP, commending PHL for getting 1 flight right is unfortunately a sign of lowered expectations.

Like I said, getting one flight complete is great, but getting it right for a week straight would be fantastic!

 

[sharktooth]

Allow me to clarify my original post--of course please thank you and great job should be used, but for exemplary performance as well as common courtesy.

The original post in this thread is sending an attaboy for just meeting goal of 100% bags. I do know so many of you in PHL are trying, and I am trying not to generalize, but the few bad apples bring the whole place down unfortunately.

I gotta reply, sorry.

Unless you got names, your comment is not taken very well.

There is a "common wisdom" slime oozing from the latest business/management schools that imply that there is _always_ a bottom 5% that never gets the message.

If one defines a "good" manager as someone who disperses "the message", then, if there is a failure, it should be a managerial failure and not a messagee problem.

Making the end user who fails to "get the message" a scapegoat is yet another reason the average US corporation is rated in the bottom 10% when compared on a global scale.

USAirways just sux, nationally. Not because of the employees, but because of the managers. See Airline on A&E. Yeah, it is SWA. Notice they do not tolerate managers running amok blaming their charges. Compared to USAirways, SWA is missing at least one entire level of management. No wonder that may be one of the reasons they are truly low-cost. Their chief pilots are actually considered pilot advocates and are only there two years - then back to the line, their flight attendent supervisors are actually flight attendents and work flights.

USAirways has a business plan. They actually think they can make a low cost carrier by demanding everyone be, basically, a low-paid clerk.

Won't happen. That mind-set will _always_ cause costs to ballon compared to a corporation like SWA that actually merits the smart application of service, that values the individual.

Showing a profit is hard work. Something the present managers at USAirways avoid like the plague.

I know how to make 100% work. It takes more than "clerks".

Sad.

and BTW,

"You know, this war (Iraq) is so [edited] illegal." - SPC Pat Tillman