With all the negativity going around (some of it mine), I want to today focus on the positive - why I fly US Airways.
I was booked in First on US 136, the 8 a.m. SFO-PHL A321 flight this morning - and what greeted me at the check-in counter was "CANCELLED." Apparently the aircraft had some maintenance/turnaround issues (maybe someone in the know can specify what happened exactly) and the check-in crew were working quickly to rebook the *completely full* flight, which included some misconnects from the previous day!
All the afternoon flights were full, and obviously I was going to miss my connection to Orlando. So Gary, at the First Class check-in counter, punched away at SABRE and then called up United to rebook me in the *very last available seat* on the one and only non-stop SFO-MCO flight, this afternoon - in the United First cabin.
So as I sit at SFO waiting for my flight, I want to say: Thanks, Gary, and by association, the whole US Airways CSR crew at SFO. You all had a tough job to do, and from what I saw and heard from other passengers, you did it right and you did it well. I'll be at work on time, and that's what matters.
I was booked in First on US 136, the 8 a.m. SFO-PHL A321 flight this morning - and what greeted me at the check-in counter was "CANCELLED." Apparently the aircraft had some maintenance/turnaround issues (maybe someone in the know can specify what happened exactly) and the check-in crew were working quickly to rebook the *completely full* flight, which included some misconnects from the previous day!
All the afternoon flights were full, and obviously I was going to miss my connection to Orlando. So Gary, at the First Class check-in counter, punched away at SABRE and then called up United to rebook me in the *very last available seat* on the one and only non-stop SFO-MCO flight, this afternoon - in the United First cabin.
So as I sit at SFO waiting for my flight, I want to say: Thanks, Gary, and by association, the whole US Airways CSR crew at SFO. You all had a tough job to do, and from what I saw and heard from other passengers, you did it right and you did it well. I'll be at work on time, and that's what matters.
