Ok...... listen up folks .....you have some of this a-s-s backwards.......I do not have the policy or the bulletin right smackdab in front of me..but,..what I recall it said up to 2 nonref can be exchgd for an unrest.ticket without waiver.,,that much I know 100pct for certain ..and the new tkt follows the vol change rules of the new fare ..what I am only 99.9 pct sure of is that the entire new tkt is also non ref, not just the orig tkt value .that is how I remember reading the bulletin in JULY and thats how it was during waiver days..If as implied above by someone it were part non ref and part ref, this would cause mayhem in acctg, so thats why I am 99.9 pct sure entire new tkt is non-rfndble..
Secondly, when I replied way up above that "we are paid the big money".. to learn, retain, and implement policy and procedure, I was speaking "WE" as a unit, or union of agts, not individually as someone above segued into and caused the topic to stray into one agent being worth more than the other. So with a little more detail that wasnt originally necessary, but now is, if I expect to be paid well than , I in return make certain I keep up to date as best as possible with all the ever changing policies and procedures, and everyone at top of scale shd be doing the same. If we do, than mgmt shd pay us the big money, if we dont than they have every right to want to pay us less. Obviously we know that is true in real life and ironically this thread has accidentally shown, not by my own doing, that there are CS agts in all fields who do not know the policy correctly as it is intended to be enforced. Though that was far from the intent, it is there plain as day.[:sun:]