While in TULE, I heard stories about Crandall that were very interesting.
Large crowded meetings with rank and file. Emp stories told to Bob about equipment needing to be replaced, added or repaired.
Crandall would look over the TULE management and say,"who's in charge of there area"?...."I want them to have a(fill in the blank here)by tomorrow. They need the tools to do there jobs!".
I also heard about his willingness to pay A/Ps a good wage, but had a big problem with paying the entry level positions the money the TWU wanted to get them. Which is only good business sense IMO.
He also was the author of the "B scale". Pilots and mechanics alike. Which I dislike and feel like it's pure BS. But it's how he handled the TWU and ALPA.
Also, tales of Crandall ripping the blinds off the windows at HDQTRs, when it was discovered that AA failed to seize an opportunity or got the short end of the stick. He had a temper! And didn't have much patience with incompetence.
Like him or hate him...there was never any question about Crandalls grit or him playing to win! He took no #### from anyone.
He had an airline to run. And he knew how to do it. You have to respect that...