My wife and I are just back from a wonderful vacation--Switzerland and Northern Italy, beginning in Milan and returning from Rome...our first TRUE vacation in a few years. Our flights from EWR to MXP and FCO to EWR were on time, the airplanes were SPOTLESS, and the service was excellent--Business First is an excellent product. AND our bags were waiting for us on both legs of the journey.
Upon arrival, as we got on the bus, we met a few others in our group, and it turned out that out of 37 people in the group, 5 did not get their luggage, and 2 more were complaining about poor service and broken features on the airplane. Does anyone want to hazard a guess as to which airline these 7 flew? You got it---US!
The luggage problems all occurred on connections through PHL, and each flight had connecting times outbound in excess of 2 hours..No excuse for not getting their bags. To add insult to injury, US in MXP, either company or their agents were unfriendly, uncaring, and downright rude to the customers affected AND the tour director, who had the responsibility of getting the bags to their owners. At one point US was REFUSING to deliver the bags to Lugano, were we stayed the first 2 nights.
The bottom line is after a lot of arguing, cajoling, and unneccesary bickering, the bags showed up at the hotel, 3 hours before we were leaving Lugano for Venice--these people were without their clothing and personal belongings for almost 72 hours from the time of departure.
As someone who was once so proud of US Airways, I was embarrassed for all the good people who are still there, and for the few left who still care. The tour director said that they are going to reconsider having US as a recommended carrier for next season.
Having seen the recent comments by management, blaming the poor performance on lack of gates, etc. in PHL, it makes you wonder....
Well, it shows that Kettles are sometimes treated as badly as frequent fliers are.......
In case you haven't guessed, WE flew on CO.....
My BEST to you all....
And WHO said it's getting better?
Upon arrival, as we got on the bus, we met a few others in our group, and it turned out that out of 37 people in the group, 5 did not get their luggage, and 2 more were complaining about poor service and broken features on the airplane. Does anyone want to hazard a guess as to which airline these 7 flew? You got it---US!
The luggage problems all occurred on connections through PHL, and each flight had connecting times outbound in excess of 2 hours..No excuse for not getting their bags. To add insult to injury, US in MXP, either company or their agents were unfriendly, uncaring, and downright rude to the customers affected AND the tour director, who had the responsibility of getting the bags to their owners. At one point US was REFUSING to deliver the bags to Lugano, were we stayed the first 2 nights.
The bottom line is after a lot of arguing, cajoling, and unneccesary bickering, the bags showed up at the hotel, 3 hours before we were leaving Lugano for Venice--these people were without their clothing and personal belongings for almost 72 hours from the time of departure.
As someone who was once so proud of US Airways, I was embarrassed for all the good people who are still there, and for the few left who still care. The tour director said that they are going to reconsider having US as a recommended carrier for next season.
Having seen the recent comments by management, blaming the poor performance on lack of gates, etc. in PHL, it makes you wonder....
Well, it shows that Kettles are sometimes treated as badly as frequent fliers are.......
In case you haven't guessed, WE flew on CO.....
My BEST to you all....
And WHO said it's getting better?
