Let me clear up something....East US had EDS, an outsourced company, run their IT dept. They only had about 15 or so people that actually worked for US in IT. They were really basically ripping US Airways off.
They had a budget of over 180 million dollars. That was support for those crappy old pc's the East was running before. Some things were ridiculous! For example $20 a month maintainence on the trimline phones at each podium. You know those throw away phones you can buy for $10 a piece to replace if they went bad...
There were many more things like this that they were doing to gouge US Airways as much as they could.
So to replace them is a good thing. Now what they replaced them with....
West had a budget of approx 20 million a year. With that we have upgraded a large number of pc and equipment (not all) and was able to at least respond within a few days if equipment needed replacement.
Now we have to support 3-4 times the network. Have they given us the personel to do this? What was covered by 6-8 people, and we were stretched thin then, they expect to now be covered by 10-14 people.
The industry standard is for every 200-250 pc's there should be 1 tech. Here it is about every 600-700 pc's, sometimes as much as 800-900. This is crazy. A person can't do it. Then they act like something is wrong with you! Even if the budget for the two systems combined was cut in half 100 million would be good, but that won't happen. They want to make the techs cover as much as possible. They don't care that we are home only 2-6 days a month!
Even areas that they are home everyday, they still don't get the support they need. Even corporate headquarters. Even there it is about 1 tech for every 300-350 pc's. But if certain people need anything they are told to drop everything and help them first....no matter what, so they don't see the issue!
They just see the money saved.
Geek
