US Airways says customer service is improving

[jimcfs]

From the "Today in the Sky" Blog on usatoday.com... I'm sure this will have some interesting comments.

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US Airways says it is making improvements in customer service, despite the recent Air Quality Ratings (AQR) that rated the carrier 15 out of 17 U.S. airlines. “Difficulties in the past were due to survival mode through a bankruptcy,†US Airways spokeswoman Valerie Wunder tells the East Valley Tribune of metro Phoenix. “We’re not strangers to running an excellent operation. We don’t find the results acceptable, but we’ve already made improvements.†Among the tangible improvements, Wunder pointed to the 400 employees just added at US Airways’ Philadelphia operation, where the airline has had several high-profile glitches over the past two years. As for the AQR rankings, perhaps the “old†America West might be able to help pull up US Airways results when next year’s ratings are released. Despite merging with US Airways and taking its name last fall, America West was listed separately in the rankings in 2005 – finishing sixth.

 

[flyguy121]

Among the tangible improvements, Wunder pointed to the 400 employees just added at US Airways’ Philadelphia operation, where the airline has had several high-profile glitches over the past two years.

What 400 additional employees does this refer to? I certainly hope it doesn't mean the 400 Recalled F/A Positions that are due to return in June because those Recall Letters haven't even been sent out yet.

 

[PhxMama]

From the "Today in the Sky" Blog on usatoday.com... I'm sure this will have some interesting comments.

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US Airways says it is making improvements in customer service, despite the recent Air Quality Ratings (AQR) that rated the carrier 15 out of 17 U.S. airlines. “Difficulties in the past were due to survival mode through a bankruptcy,†US Airways spokeswoman Valerie Wunder tells the East Valley Tribune of metro Phoenix. “We’re not strangers to running an excellent operation. We don’t find the results acceptable, but we’ve already made improvements.†Among the tangible improvements, Wunder pointed to the 400 employees just added at US Airways’ Philadelphia operation, where the airline has had several high-profile glitches over the past two years. As for the AQR rankings, perhaps the “old†America West might be able to help pull up US Airways results when next year’s ratings are released. Despite merging with US Airways and taking its name last fall, America West was listed separately in the rankings in 2005 – finishing sixth.

US airways says its making improvements in customer service and Bill Clinton said he did not have sex with that woman!

 

[OldGuyinPA]

Doug Parker thought Al Crellin was a great asset..what does that tell you.

Customer service has been depleted, flights are overbooked with cheap tickets, and the summer is comming up...

We have lots to look forward to.

Keep it up Doug...

 

[PhxMama]

Hey PHX,

Great minds think alike. I was thinking "Sure and I look like Pierce Brosnan"

Piney, In my eyes you look better than that!

 

[tadjr]

Customer service has been depleted,

We had the Regional in town the other day and whaddaya know, we suddenly have bookoo of openings for agents. I knew we couldnt STILL be overstaffed after our 19 people took the early out and we didnt lose ANY flights. Now they realize we are short (according to the West staffing model, on the Easts we'd probably STILL be overstaffed.) Since the EOs started we've hired 4 FT and 11 PT agents and we are supposed to be hiring again for June with (tentative) 3 FT and 14 PT agents. Help is finally on the way!!!!
Any of you guys want an airline career job, get your resume in.

 

[BoeingBoy]

Hey, Tad - great news. Haven't been to TPA in a while but you folks always did a great job. Thanks.

Jim

 

[Seatacus]

Any of you guys want an airline career job, get your resume in.

LOL...good point!!!!!!!

 

[Hope777]

Customer Service IS NOT IMPROVING!!!!
A very good friend of ours was flying from PHL to FPO yesterday the 8th and arrived at the ATO TWO AND A HALF HOURS EARLY. Guess what, they missed the flight because of a lack of customer service employees. The lines were so bad that it took hours for all passengers to be processed. So much for NEW BLOOD in PHL to run the station. It is the same story all over the system. Old Management cut the cities to the bone in BK22 that now most stations CAN NOT handle the FULL FLIGHTS. Seems Delta tried that years ago nd realized the Pax were getting screwed so they brought back most employees.
Just another sad day. Told my Buddy to file a DOT complaint.