US-East Observation Rides In Full Force

[USCREW]

Ok, this has gone on now for 11 pages. If you are up front on the A321 alone at the door and passengers are boarding, how can you be there to monitor bags, cockpit and galley? If you walk away and take an order or hang a coat you are usually bombarded with passengers turning the corner. It is policy that we be at the door to greet and monitor is it not? If the boarding process is moving like Noahs ark 2 by 2 then you may be able to do a few drinks. That again leaves the door unmanned. It is silly that some would think of you as lazy because you were concerned with safety and on time performance. Everything is a "grey area". Well I mentioned before about all the new security issues and stuff. What if I was there and a FAA inspector came on to talk to me and the pilots yet I was at row 7 or 8 doing drinks? Does anyone think that it would go over well? Depending on the mood of the inspector you may be told about it or not. I for one DO NOT take the chances. Can't afford it.

AZ has an amazing way to do it so I'm sure it can be done.

All I know as a customer is the "Specs" call for a predeparture cocktail and since that is what the company expects then it's what I expect. PERIOD! Can't do it? get people who can.

As for being "Vocal" I'd NEVER say anything on board. What good would it do? Nothing!

I can count exits too just like you, I can also read the service guidelines and FAR's posted here. Some crews pull the boarding procedures off flawlessly, others can't, don't or won't! I don't care what the reason/excuse is.

US Airways Management doesn't seem to have any difficulty enforcing it's arcane fare rules to it's advantage whenever they have a chance to gouge elite customers. So now that I have a copy of the service guidelines, I'll address the issue with the Sandcastle when the company doesn't follow it's OWN customer service procedures.

Managements job is to monitor, direct & inspect employee performance and in this case service guidelines and if the managers can't manage than it's also time to get ones who can. I'm not blaming all of the F/A's but if Inflight Management doesn't clearly communicate their expectations then how are the F/A's supposed to comply. If there is no enforcement, why would they comply?

Viewing the activities and interaction of the F/A's is ofteen the only prolonged contact a customer has with the airline. Their impressions created by you often determine whom they buy from. Do you want their impression to be that US is a schlock airline that can't even enforce it's uniform & service guidelines or one that looks and acts professional and gives their customers a reasonable fare and a certain CONSISTENT level of service?

Excuse me while I get some coachroach spray.

 

[USCREW]

AZ has an amazing way to do it so I'm sure it can be done.
Excuse me while I get some cockroach (sic)spray.

 

[USAirBoyA330]

HEHEHEHE.......Cockroach spray...

 

[USCREW]

HEHEHEHE.......Cockroach spray...

Pineybob has an aviation blog called us-cockroach.com and you can even buy cockroach pins ...nice huh?

 

[sharktooth]

Pineybob has an aviation blog called us-cockroach.com and you can even buy cockroach pins ...nice huh?

If true, that is about the most screwed up piece of tutu I've seen in quite a while.

I knew that dude was a wacko from the beginning.

I will be happy to kick that freak off any flight I commandeer.

BJ, don't try Europe. It might take more than one day to do it. No threat. Just a suggestion.

 

[USCREW]

If true, that is about the most screwed up piece of tutu I've seen in quite a while.

I knew that dude was a wacko from the beginning.

I will be happy to kick that freak off any flight I commandeer.

BJ, don't try Europe. It might take more than one day to do it. No threat. Just a suggestion.

This group wears the cockroach pin with the US Airways logo on it to identify each other onboard without tipping anyone else. The site may be down or closed right now but you can even take a "roachosity" quiz. If you are working a flight, his name is DELETED BY MODERATOR

MOD NOTE Identifying members by their real names is prohibited by terms of service.

 

[Art at ISP]

I think its really great that you guys attack one of your most loyal customers, who has stood by YOU over the past 5 years or more, DESPITE the product and DESPITE the former mismanagement. Why did he do it? Because of YOU.

USCREW, what is your problem with Bob? Do you know anything about our group or what we have done behind the scenes or out in front? You don't have a clue. Bob may be vocal on some issues, and you may not always agree with him, but without preferred customers like him, and the rest of our group, the company may have had a harder time lasting long enough to make the merger.

We stayed loyal because of your colleagues--the front line employees of US, who are by far the best this industry has to offer. We wear our cockroach pins proudly, and give them out to employees, who LOVE them. The pin is a symbol of support of US and its people, not mocking them. The cockroach itself had more to do with the reason the group started than current day situation. We started over planned changes to DM 4 years ago, which were rescinded a mere 10 days after announced. We then became a customer AND employee advocacy group, and I can tell you from my experience our efforts are appreciated by almost all the front liners I come in contact with.

I could go on, but if you want to know more, PM me. In the mean time, why not lay off Bob? What the heck did he do to you anyway?

I won't even bother responding to Mr. Shark.

My best to you all...

 

[safety stud]

Observation rides are an integral part of the AWA/U tranition. Between now and May of 2007... the F/A's will have many revisions to their manuals. This allows a unification of the manuals to one. Procedures and actions between both companies will be looked at to see that they are in compliance of the FAR's. Service procedures while important to the product of the combined company is not as important as the safety issues of the flight.

 

[LCC_#1]

I love the assumptions you are making. Ever worked the 747/DC10/8? In my 26 years in the industry I have worked in numerous capacities at 7 different airlines, I have flown everything from the Dash 8 to the 747 and everything in between.

I know how to perform High end service (all of the duties) and follow safety regulations at the same time.

If you can't do the pre-departure without an additional FA on board, you aren't going to like working on the New US Airways.

747 boards middle door.
DC10/8 boards middle door.
A321 boards forward door....26 pax..7 rows..they will have H20 at seat or nothing...thats it..'nough said.

May I suggest you become educated on the layout of this ac before you open your mouth. The ac you mentioned make it possible to have a predeparture party but all 169 pax go thru fc on the a321.

If management is so concerned, get their sorry asses out here during a boarding and let THEM board. They wouldn't last one leg.

 

[Singleflyer]

I am all for the observation rides. The biggest issue I have with US flights (east) is the service is inconsistant. If the 321 is a problem, set a different standard for them and appoligize to the customer. Flying US for years, I expect a pre-departure drink. If that is not the policy have al FA stop, but since I beleive it is SOP, have all FAs provide the service execpt for irregular operations, then make an announcement, or just tell the customer the reason why.

Overall I don't mind the service offerings at US in First. I usually only fly short hops, and never expect a meal, just the snack basket, and that is more than other airlines offer on these short hops.

UA, only gives a glass of water for a pre-departure drink, and only pretzels as a snack.

Since I usually fly late in the day past super time, the US snack basket is usually the best offering of all airline at that time of day on flights less than two hours.

CO, had nothing execpt a beverage on a 6:45AM departure, (70 min block time)but a good hot breakfast on the connecting flight. Since CO states they have meals on flights I was expecting at least a granola bar on the first flight. Just another example of inconsistant service upsets a customer.

When I drank adult beverages on flights, the number of bottles you received was inconsistant. It not that I didn't end up receiving two drinks, it was the inconsistancy.

So, what ever the service level is set forth by the company, be consistant!

So hopefully new service standards will be established, and ALL FAs (both sides) will adhear to the new rules, remember it is a new airline.

 

[USCREW]

I think its really great that you guys attack one of your most loyal customers, who has stood by YOU over the past 5 years or more, DESPITE the product and DESPITE the former mismanagement. Why did he do it? Because of YOU.

USCREW, what is your problem with Bob? Do you know anything about our group or what we have done behind the scenes or out in front? You don't have a clue. Bob may be vocal on some issues, and you may not always agree with him, but without preferred customers like him, and the rest of our group, the company may have had a harder time lasting long enough to make the merger.

We stayed loyal because of your colleagues--the front line employees of US, who are by far the best this industry has to offer. We wear our cockroach pins proudly, and give them out to employees, who LOVE them. The pin is a symbol of support of US and its people, not mocking them. The cockroach itself had more to do with the reason the group started than current day situation. We started over planned changes to DM 4 years ago, which were rescinded a mere 10 days after announced. We then became a customer AND employee advocacy group, and I can tell you from my experience our efforts are appreciated by almost all the front liners I come in contact with.

I could go on, but if you want to know more, PM me. In the mean time, why not lay off Bob? What the heck did he do to you anyway?

I won't even bother responding to Mr. Shark.

My best to you all...

Thank-you ART, and I did not mean to offend. I am aware of the FFOCUS group and the valuable constructive feedback that you give.

 

[aj04878]

here is an idea for the 321. Hold off on the predeparture until boarding is near completed. Then once the door is closed, prior to pushback, 2 FA's execute a cart service in 1st (cart can be prepped before boarding. once the cart passes, collect trash and stow.

This may not be the ideal, but it utilizes the crew. while the 2nd FA is assisting, the 3rd & 4th can be securing the main cabin for departure.

Again, it may not be as "classy" as a tray svc, but it is efficent, and the premium customers get their pre-dep bvg.

 

[USCREW]

here is an idea for the 321. Hold off on the predeparture until boarding is near completed. Then once the door is closed, prior to pushback, 2 FA's execute a cart service in 1st (cart can be prepped before boarding. once the cart passes, collect trash and stow.

This may not be the ideal, but it utilizes the crew. while the 2nd FA is assisting, the 3rd & 4th can be securing the main cabin for departure.

Again, it may not be as "classy" as a tray svc, but it is efficent, and the premium customers get their pre-dep bvg.

Non-safety related duties not allowed after door closure and active taxi.

 

[JMM]

That should be fun. lol..

I cannot wait for you easties to do a red-eye transcon that started with three turns, have a nine hour layover to do another transcon and then have a 3 hour sit in LAS and then do yet another red-eye transcon. And, guess what, I do pre-departure on EVERY leg.

You easties are going to be shocked when you actually have to work.

 

[Barbell]

I'm sure there are some hard workers out there, but boy are they going to be surprised when the manuals are rewritten and done. 😛h34r: