Did you forget your past? If you think that USAirways had a good reputation before Doug and the investors put this deal together, you are not dealing with reality. If you had God running this company, you would complain and act as if you are more intelligent. Give me a break...
Hula,
Better keep swiveling your hips until you get it right.
You are quite clueless about the difference between the old US and the "new and improved" Tempe product which is at the heart of today's pax and employee angst. I agree that no airline ( make that individual ) is perfect. Sure, human nature is such that folks often spout off before thinking, but when all is said and done, we all know what is what.
Indeed the old US has lots of problems. But there were also people who stood behind the product and either acknowledged the problem or they endured it with you ( note that I do not say that they solved the problem ). Although US has always borne the brunt of criticism for decades, your FFers stuck with you. Truth be told, easy UGs helped to smooth out the problems and proved that you can screw up without having folks hold it entirely against you. Folks remained willing to swim upstream to qualifying fares and sit in dirty/dysfunctional Envoy seats because there was a quid pro quo. The US FF family was noisy and sometimes over-demanding, but it was a family where forgive and forget was as much a part of the equaiton as complaining about bags which ended up in Uganda.
Now we do indeed live in a new era of aviation as life moves on. But the constant remains people and their word. The new US speaks tons of words but their promises are empty and business practices deceptive. All while taking away and revamping and reconfiguring and telling us that this is a "new and improved" product. Bullsh!t. And that's my point; all of us can smell the sh!t that Tempe is selling.
US has lost a big chunk of those legacy ( and very loyal ) FFers who stuck it out for years when things don't always go right. They left not because the product is torn and tattered. They left because you can not keep laying lies on top of a dysfunctional product. FFers are very much creatures of habit. Tempe discovered a way to break them of their habits. Your fickle, but still patient and loyal paxs are now sitting on DL, UA, WN and who ever else is out there ( each with their own problems and dysfunction ). It's the lies and the arrogance which did it along with a product which never lived up to what Tempe claimed it would be.
That article reveals a slick, incredulous and very consistent Dooug Parker. Never heard the term "useless air"? Even Hillary and Barak are not throwing lies like that around. Tempe stuck its hand into a product they never understood. The one thing they did accomplish is that they did change the product -- for the worse. Tempe has somehow found a way to take an airline ( which like any airline, can never be perfect ) and they've got pax focused upon EMBFA's axiom --
you're only as good as your last flight. Only now when you don't have a handle on operations, unions, or customers, the pax do indeed take note of the product and they are fleeing.
Barry
