Voice Mail from US

[USPHLElite]

When I got home today there was a voicemail from US Airways, at first I thought they were informing me of a canceled flight but it was just to inform me to add my email to my profile so I can get updates and upgrade notifications and so forth.

When I went online it does show my email address, however in the last month I have received nothing. there must be some major issues again. :down:


will the IT department ever get it right? :unsure:

 

[Fly4Free]

When I got home today there was a voicemail from US Airways, at first I thought they were informing me of a canceled flight but it was just to inform me to add my email to my profile so I can get updates and upgrade notifications and so forth.

When I went online it does show my email address, however in the last month I have received nothing. there must be some major issues again. :down:
will the IT department ever get it right? :unsure:

no way of really knowing if it's in your flight record or not w/o checking your PNR. If I pulled it up in QIK it'd show the booking email address.

Ex:

2.PUJ-----*DEST FON-/H804
3.AWV*DIRECTCONNECT BOOKING/N000
4.AWV*EMAIL-USVRESERVATIONS*USAIRWAYS.COM/N000
FARE QUOTE-MANUAL PRICED - N1.1/2.1/3.1/4.1

 

[Singleflyer]

I received the same call last week I tried to add my e-mail on the internet. The web page could not my information, so I called the Web help line. After much time the person told me my CP number did not exixt, and they had no infor on me. I have only had that number from when sabre took over. so I hung up.

This was probably the straw that broke the camels back. I decided it was just too hard to give US my company's money and have decide to cut my flying way back on the carrier, thus a loss of about 25K in revenue because they cannot get their acto togeather.

 

[Fly4Free]

I received the same call last week I tried to add my e-mail on the internet. The web page could not my information, so I called the Web help line. After much time the person told me my CP number did not exixt, and they had no infor on me. I have only had that number from when sabre took over. so I hung up.

This was probably the straw that broke the camels back. I decided it was just too hard to give US my company's money and have decide to cut my flying way back on the carrier, thus a loss of about 25K in revenue because they cannot get their acto togeather.

Silly reason to stop flying US. There's actually a phone number you can call that actually puts you in touch with Dividend Miles specialists.

 

[ResAgt]

It may show online but when pulled up through res there is no email addy in there! What happened? I know not!!!

 

[legacy-to-LCC]

Silly reason to stop flying US. There's actually a phone number you can call that actually puts you in touch with Dividend Miles specialists.

silly reason to suggest that somebody NOT stop flying with US!!
do you normally patronize the customers who pay your salary?? utterly incomprehensible!! too many "cigs" in jamaica?? :blink:

 

[bigbusdrvr]

I received the same call last week I tried to add my e-mail on the internet. The web page could not my information, so I called the Web help line. After much time the person told me my CP number did not exixt, and they had no infor on me. I have only had that number from when sabre took over. so I hung up.

This was probably the straw that broke the camels back. I decided it was just too hard to give US my company's money and have decide to cut my flying way back on the carrier, thus a loss of about 25K in revenue because they cannot get their acto togeather.

-----------------------------------------------------------
Based upon your typing....

I see our executives are not the only incompetents....

Broken straws should lead to new horizons with another carrier, enjoy....

Have a nice day, get off our back.....

 

[Singleflyer]

Silly reason to stop flying US. There's actually a phone number you can call that actually puts you in touch with Dividend Miles specialists.

That was not the only reason. And I am not totally stopping just giving other carries that I have elite status with more business.

It is just too hard to give them business;

Web page does not work all the time
Not all flights listed on web page
always chooses cheapest flight even when asked to sort by schedule.
Long wait at the CP line
Flights not being credited to account
Being knocked off sold out flights (human error) than required to wair 3hours for next flight, and not a direct flight.
Bad info on the web about flight status
Ugrading silvers before full fare CP
Poor product in 1st

The list can go on and on. Other airlines are not perfect. But it does not take them years to fix problems.

I should not have to call to get 50% of my Air Canada flights credited, and some US and UA as well. Heck DL credits you account instantaly once the BP is swipped. There is technology out there, and other airlines know how to use it.

Until US makes it easy to give them business, they will have to wait to get more of my business. I am just tired of "pardoning the dust."

 

[ClueByFour]

Silly reason to stop flying US. There's actually a phone number you can call that actually puts you in touch with Dividend Miles specialists.

Why should a customer have to fix a US F'up?

 

[tadjr]

I really have a hard time understanding some of the responses from US employees about the constant F-Ups at US regarding the website and the computer system. Then I look at the names of those involved, remember where/what they've said they do in their past posts and then it all makes sense to me. NONE of them are front liners that have to deal with the many screwups on a daily basis. They must think the entire world is a bunch of whiners that have nothing better to do. Its utterly amazing that after all the DOCUMENTED screwups and the company's own RES MIGRATION memos that there are still people out there who cant understand why the customers and front line agents are fed up with this system (the website, offshore rez offices and current rez system). They are all F'D UP and the people in charge dont seem to have a clue that it isnt working, or they do have a clue and dont know how to fix it or dont care to fix it. How many times do people (not the same ones if you notice, but lots of them) have to tell certain non front line posters that WE ARE A TOTAL SCREWUP FROM A TO B when it comes to almost anything and everything to do with IT and rez? Absolutely un-f-n believeable. :angry: :down: :angry:

 

[BuffaloJoe]

Silly reason to stop flying US. There's actually a phone number you can call that actually puts you in touch with Dividend Miles specialists.

Why should the CUSTOMER have to keep repeatedly calling them for fixes? Do all the customers have to waste their own personal time dealing with all this BS?

Then you happen to call, Hit 1 for English, 2 for Spanish. You hit #1, For Domestical Reservations Press #1 International Press #2 Flight Status can be found on the web at www.usairways.com or press #3 , for award travel within the US press 4, for award travel to canada and Mexico press #5, For Carribean Press #6 For Europe press #7, to make changes to a reservation press #8, for all other calls press #9. So you press 9. For automated info on your dividend miles account press 1, to make changes to your personal info pree #2, for uncredited mileage press #3,
So you hit #3, Please wait for the next available agent.......music plays................. Your Approximately Wait Time is 96 Minutes.

Does a customer have to go thru all this BS?

 

[SKY HIGH]

You hit #1, For Domestical Reservations Press #1 International Press #2 Flight Status can be found on the web at www.usairways.com or press #3 #3,
So you hit #3, Please wait for the next available agent.......music plays................. Your Approximately Wait Time is 96 Minutes.

Does a customer have to go thru all this BS?

sky high states: Ever call Dell computers? Same response. Except you finally get someone from INDIA, with a difficult accent to understand. In frustration, you just hang up. :down:

only stating opinions

 

[BuffaloJoe]

sky high states: Ever call Dell computers? Same response. Except you finally get someone from INDIA, with a difficult accent to understand. In frustration, you just hang up. :down:

only stating opinions

It just happens all over the place. That is one thing that raise my BP.I am glad that I have short hair.

 

[Fly4Free]

silly reason to suggest that somebody NOT stop flying with US!!
do you normally patronize the customers who pay your salary?? utterly incomprehensible!! too many "cigs" in jamaica?? :blink:

No, I am not patronizing customers. Regardless, he has every right not to fly US.

I sent him a private message with a phone number to call. I'm just trying to help.

And btw, your misconceptions of what I experienced in Jamaica are totally wrong. I was not in a ghetto part of Jamaica, I was staying at Grand Lido Negril and Grand Lido Braco. I didn't see anyone smoke nor did I hear any mention of it. You must be thinking of Bob Marley or something.

 

[legacy-to-LCC]

Regardless, he has every right not to fly US.

EXACTLY!!
now, you didn't learn that from the parker/kirby school of customer service excellence, did you??
thank you for attempting to take care of our customers...your deviation from the "screw 'em" philosophy is an important first step in your recovery!!