freedom
Veteran
- Feb 15, 2006
- 3,244
- 274
it’s time to go from worst , to number FIVE …
Our consumer complains have landed us at the bottom of the pile long enough … this holiday season we must all ,each and everyone commit ourselves to brining our A game to our passengers , if that means fake smiles all around , then let’s see those grins !!!
Now that we’ve entered November , lets take a moment and refocus ourselves … This month we want to once again improve our on-time arrivals and MBR so that we land in the top three for both rankings ….
Part of our structural problem here at this company is we react rather than act …. You know it would be nice if half way through this month the company posted up some sort of metric whereby EVERY worker could see how our performance is coming along ranked against say our best performance of this year … and I’m not talking about some out of the way posting on a wall , I’m talking about flyers poster everywhere so it sinks in (large numbers on one sheet of paper ) , so that people can let that reminder sink in of what we’re striving for …. ( money hehe )
Anyways , let’s make this a November for the DOT to remember!
(p.s anyone know how we did for last month ?)
Our consumer complains have landed us at the bottom of the pile long enough … this holiday season we must all ,each and everyone commit ourselves to brining our A game to our passengers , if that means fake smiles all around , then let’s see those grins !!!
Now that we’ve entered November , lets take a moment and refocus ourselves … This month we want to once again improve our on-time arrivals and MBR so that we land in the top three for both rankings ….
Part of our structural problem here at this company is we react rather than act …. You know it would be nice if half way through this month the company posted up some sort of metric whereby EVERY worker could see how our performance is coming along ranked against say our best performance of this year … and I’m not talking about some out of the way posting on a wall , I’m talking about flyers poster everywhere so it sinks in (large numbers on one sheet of paper ) , so that people can let that reminder sink in of what we’re striving for …. ( money hehe )
Anyways , let’s make this a November for the DOT to remember!
(p.s anyone know how we did for last month ?)