Things due happen....but SIX HOURS?
http://www.foxnews.com/travel/2015/03/04/american-airlines-apologizes-after-leaving-grounded-customer-on-hold-for-6/
http://www.foxnews.com/travel/2015/03/04/american-airlines-apologizes-after-leaving-grounded-customer-on-hold-for-6/