new and improved employee travel site

[nycbusdriver]

and now, those logging into the current travel website are greeting with this:

"A Note About NRSA Travel
Non-rev travel can be fun and a very valuable part of your employment with US Airways. We simply ask that you respect the needs of our customers and the employees who serve you while you travel. Please remember that pass travel is a privilege and pass travelers should conduct themselves accordingly while traveling on US Airways or any other carrier. As with any privilege, eligibility and/or employment can be suspended or terminated for failure to comply with US Airways policies and procedures, for misuse and/or misconduct. Employees and their pass riders are responsible for complying with the policies outlined in the Employee Travel Guide. For questions about travel privileges, contact.."


Anyone have idea what that is about? A wave of nonrevs behaving badly?

I think this has been the policy all along. And there have always been a small minority of pass riders, some who should know better and some who are literally clueless, who violate the policy. I think putting this policy right up front is an attempt at least to "clue in" the clueless. The unfortunate aspect of all this is that those who fly on passes, but are not employees, will rarely come across this policy absent the employee making it perfectly clear. On the rare occasions that I let a buddy pass go, I give a serious lecture on this policy, the status of the buddy pass rider (rock bottom,) and the rights of the buddy pass rider (none.) Often the lecture is enough to make the buddy pass rider go buy a ticket on JetBlue, Virgin America, AirTran, etc. (It's often cheaper, too.)

 

[UPNAWAY]

One improvement seems to be that SA1p & Guest passes are now split for each leg. So you only use 1/2 for a one way as opposed to the whole enchilada.

 

[BoeingBoy]

One improvement seems to be that SA1p & Guest passes are now split for each leg. So you only use 1/2 for a one way as opposed to the whole enchilada.

Hopefully so, but the announcement didn't say that so it's conceivable that you'll get the same number but it'll take 2 for a round trip...

Jim

 

[tadjr]

Hopefully so, but the announcement didn't say that so it's conceivable that you'll get the same number but it'll take 2 for a round trip...

Jim

I saw the notice today at work and they doubled your allotment, but you will have to use 2 for a roundtrip. But, if you only need a one way buddy pass or SA1, you will have more in the end. This is good for those who have friends that only fly one way or if flights are open going out and you only need the SA1 to get home.

 

[Black Magic]

Am I the only person that knew how to use a SA1 for one-way travel on both segments?! The trick is for using it as two one-ways is to also make the return months away in the year. Keep the conf code and call reservations to change the return itinerary anytime.

 

[BoeingBoy]

I saw the notice today at work and they doubled your allotment

Glad to hear it.

Jim

 

[Crash Pad DCA]

How about the male agent in Charlotte that blatantly violates boarding priority? I was there once on an SA1 and he boarding his "friend", junior to me, who was also on an SA1. When I called him on it, he said that I wasn't listed as an SA1 and I must have done it right then while I was standing next to him. I had the SA1 boarding pass in my hand so I asked him how that would be possible and would he please get a supervisor. He shooed me away and said that it made no difference as the flight was closed and he wouldn't pull off the other non rev even if I were correct. I went down to special services with all my paper work of my SA1 and even the standby list that I had printed up in the crew room. By the time I got to special services, he had called them and locked out the standby list, covering his butt.

My friend called me the other day to tell me about an agent who refused to give her a JS form because he had already given JS to someone else. She asked about the other person's seniority and was told it was none of her business. Guess what? When she described him, it was the same guy!

And yes, we both wrote him up and he is still there, violating our seniority.

Does anyone ever write this stuff up? We need to call these people on this....
Crew members have no access to this system and we have no idea if the agents are "screwing" us and our family members... or pass riders...
How do we check up on them?
I don't think we can...
So the system is such a flawed system... we should have the system that United has..
we can look on a screen at the boarding area?

Oh but wait? That would cost this company some money to get our computer system into the 21 century...

So it won't happen...

Gate agents just had a briefing on this...

A supervisor sine (SU) is required to change an existing employee code (SA5P or higher) to a higher priority code.
This happens often on Express Flights. A Air Wisconsin (ZW) employee listed as an SA5 on ZW equipment/flight WILL bump all SA1s on that same flight. So be careful coming through DCA on your way to RDU...

According to the briefing "SA1P, SA2P, SA8P and SA9P listings should never have their priority codes changed".

Gate Agents (GS sine) can change and SA7P to and SA3P or SA4P (or lower priority) but it should only be done if the buddy pass traveler is traveling with the employee that provided the buddy pass.

Gate agents also just had CBT training to clarify clearing procedures and are now being to encouraged to document their clearing decisions in QIK with the warning that their clearing procedures are recorded and subject to review if irregularities are reported.

There is suppose to be a complaint/investigation number in Tempe to call if you feel boarding was done incorrectly. I'm going to try to find it and post it.

 

[redheadtempe33]

Gate agents just had a briefing on this...

A supervisor sine (SU) is required to change an existing employee code (SA5P or higher) to a higher priority code.
This happens often on Express Flights. A Air Wisconsin (ZW) employee listed as an SA5 on ZW equipment/flight WILL bump all SA1s on that same flight. So be careful coming through DCA on your way to RDU...

According to the briefing "SA1P, SA2P, SA8P and SA9P listings should never have their priority codes changed".

Gate Agents (GS sine) can change and SA7P to and SA3P or SA4P (or lower priority) but it should only be done if the buddy pass traveler is traveling with the employee that provided the buddy pass.

Gate agents also just had CBT training to clarify clearing procedures and are now being to encouraged to document their clearing decisions in QIK with the warning that their clearing procedures are recorded and subject to review if irregularities are reported.

There is suppose to be a complaint/investigation number in Tempe to call if you feel boarding was done incorrectly. I'm going to try to find it and post it.View attachment 8978

Thanks for posting this.

 

[Justme]

Well, at first glance the interface is obviously different and as always happens when something familiar is changed I don't like it initially (e.g. Office 7, which I hated for a week and now love). But one thing strikes me as odd......the availability number is small and is next to a prominent button ~ it tends to blend in and at least right now it isn't easy to just do a quick scan to see the overall picture for a given day. And here's a real unfriendly feature....you don't see the number of non-revs listed until you click to see the PBTs......and no color coding.....so to me that means we'll have to do a whole lot of clicking.

Anyway, I've only spent a few minutes on it and I'm sure that there are features I haven't seen yet that will make it truly "improved". It'll just be a matter of time spent figuring out how to use it at it's max efficiency.

 

[Justme]

Oh, one more thing.....major improvement. Under PBT you actually get to see first five letters of last name and I think that's great. You see exactly where you stand.

 

[Justme]

I'm already liking it more.....so you select all of these flights that you are considering and put them on your tracker....so it's actually better since you can put the flights you want to watch in the tracker and you don't have to continually put down the city pairs, dates, etc.... every time you log on to check seats.....just put your flights in once and then pull up the tracker when you want to check, and no color coding, but it is very easy to view the seats auth, booked, and non-revs listed.

And I see also that you can now enter your phone # and email address on secure flight.....once and done, that's a nice feature as well.

The only improvement I'd like to see is a tab system for the flight tracker.....to allow a separate tab for different trips.

OK, I think this will turn out to be a major improvement!

 

[UPNAWAY]

It is cleaner and easier to look at, but the best features by far is the 2 day window each way of flights so if the day you picked isn't great you don't have to redo it with another date and the ability to price guest passes with many fewer steps. You can also save the Record at any part in the process and come back later to finish the booking. Very handy if you check the price and then call them back to confirm and get form of payment. The save PBT feature is nice too and it looks like you will be able to buy first class upgrades online too. Also you can now save your phone number and e-mail address so you don't have to reenter it each time.

All in all a nice improvement, the next key is how robust and stable is it.

 

[autofixer]

I am having trouble logging in to the trave site. Do we use our new employee number or old if we are East?

 

[UPNAWAY]

You use your wings log in with your six digit current number.
If you don't have or recall a password use the forgot password buttion.

 

[N903AW]

As of 7:51am this morning, Phoenix time, I am unable to access the Wings site on the internet. All other websites I have in my "favorites" work fine....but Wings will not come up at all!

I hope I am wrong, but already feel that this is another IT disaster in the making. :angry: