As many of you know, I have always been a staunch supporter of the employees of US, and later AA. That said, it is truly sad how AA has sunk in the eyes of their EP and CK customers--believe me they ARE leaving. The operational inconsistencies and the inability of the staff to help customers (which is firmly on management) have contributed to this exodus, but the story below does not help AA's cause. I just read this story from Gary Leff about a customer who was in F on a recent international flight... https://viewfromthewing.com/2019/08...yqTw78icjlDNWG9ADoR4DpP1SwpcVF2KVXgWTl9SlxAro I wonder what the FA's in here think about this, and do you think it is acceptable service for a $10K plus seat? I am not trying to stir anything up, I am just looking for a different perspective on this unacceptable performance. There are always three sides to every story, in this case, the customer's story, the F/A Purser's story, and the truth. Thanks and my BEST to you all.