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Veteran
US Airways Relaunches Its Envoy Experience
Wednesday April 2, 12:24 pm ET
Airline Improves Trans-Atlantic Business Class Product;
Enhanced in-Flight Service and New Meals
TEMPE, Ariz.--(BUSINESS WIRE)--US Airways has freshened up its Envoy (trans-Atlantic business class service) experience to meet the expectations of today's discerning travelers. Envoy is available on all nonstop flights between US Airways' international gateways -- Charlotte, N.C. and Philadelphia -- and all 20 European airports served by the carrier, including new service to London’s Heathrow Airport which the airline introduced on March 29.
"We timed our re-launch of Envoy to coincide with the start of the peak European travel season", said Kevin Jackson, managing director, consumer and partnership marketing. "Last year, we surveyed Envoy customers to learn more about their expectations in trans-Atlantic business class. They told us that the top three areas of importance to them were more attentive in-flight service, followed by better-quality menus and greater choice. This season's Envoy enhancements are based directly on our customers' feedback and include nearly 19,000 hours of training for our Charlotte and Philadelphia-based crews."
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