luvthe9
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- Aug 30, 2002
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Au contraire....This really is pretty meaningless, 5 years worth of data? Did they really need to do that to ask who was best or worst over that time? Plus they used the JD Power scores and then looked at the last qaurters financials. Have of this data is even pre merger.
US put more Express flights into delay prone like DCA and EWR. That helps OT ratings. Mesa and Air Wisconsin take the hit.To be fair, US has pulled itself up in the on-time rankings the last few months.
BINGO!US put more Express flights into delay prone like DCA and EWR. That helps OT ratings. Mesa and Air Wisconsin take the hit.
DCA isn't delay prone, certainly not like EWR, or ORD, or JFK. Bad reps die hard, and post 9/11, with corporate traffic eliminated, DCA flows pretty well.US put more Express flights into delay prone like DCA and EWR. That helps OT ratings. Mesa and Air Wisconsin take the hit.
wat?<SNIP> Have of this data is even pre merger.
While consistency in these categories is important, customer service is an equally powerful factor. Sam Thanawalla, director of the global hospitality and travel practice at J.D. Power and Associates, argues that reliability means "delivering on the promises." This includes getting passengers to their destination in a timely fashion, but also cultivating a workforce that puts the consumer first and can resolve problems or complications quickly.