Question...
I had two friends visiting me from SFO to PHL. I called the Chairmans desk (I'm CP), and asked if I could use my miles to purchase them an upgrade into first class. I was told yes. She debited my account for the miles, and gave them an upgrade to first.
So today, I get this letter in the mail that is written in a basically friendly tone, but it hints that I'm an idiot, or trying to buck the system. It says, "We have noticed that your Dividend Miles number has been used in reservations for persons other than yourself". It goes on to tell me that I should be extra careful when using my DM number. "It is important that our Preferred members use their Dividend Miles account numbers for their personal reservations only, which allows the program to work equitably"...
UM, Yeah, but if that is the case, wouldn't the agent have not done the miles transfer and upgrade for me?
I don't mind being told no, but this letter kind of makes me feel like I tried to do something wrong on purpose...
I had two friends visiting me from SFO to PHL. I called the Chairmans desk (I'm CP), and asked if I could use my miles to purchase them an upgrade into first class. I was told yes. She debited my account for the miles, and gave them an upgrade to first.
So today, I get this letter in the mail that is written in a basically friendly tone, but it hints that I'm an idiot, or trying to buck the system. It says, "We have noticed that your Dividend Miles number has been used in reservations for persons other than yourself". It goes on to tell me that I should be extra careful when using my DM number. "It is important that our Preferred members use their Dividend Miles account numbers for their personal reservations only, which allows the program to work equitably"...
UM, Yeah, but if that is the case, wouldn't the agent have not done the miles transfer and upgrade for me?
I don't mind being told no, but this letter kind of makes me feel like I tried to do something wrong on purpose...