So, someone sitting at a desk for 8 hours analyzing yield or trying to hire talent and doing the endless paperwork and background checks and interviews doesn't work hard? Granted, they aren't throwing bags or working at a gate, but, don't you think that someone who is a specialist in a job like that doesn't work hard? Mind you, a recruiter at an airline makes a fraction of what one makes at a non airline, and they are subject to be the first position to be laid off in a recession, but you don't think they work hard? They have to understand and follow an amazing maze of federal laws, and they have to make judgments on whether someone can succeed at the job they are hiring for. This job and the yield analyst job involves lots of computer work, lots of analysis and judgment. Not stuff that you can take anyone off the street and have do a quality job. Sure, you can train for it, but its not as easy as you think.
I think the front line employee has a tough job, and I applaud them, but I think you are ignorant on other jobs, spend a few weeks in their shoes, you might learn something. This kind of mentality is not good for anyone. Be happy when someone else succeeds, it is not a reflection on what you do.