-- Delta Air Lines (Other OTC: DALRQ.PK) today reported that its on-time performance was better than AirTran Airways as reported by the U.S. Department of Transportation (DOT) for January 2006. AirTran Airways, a subsidiary of AirTran Holdings, Inc. (NYSE: AAI), will stipulate that Delta did in fact have a 2.7 percent better on-time performance in January 2006 than AirTran Airways in Atlanta (75.7 percent flights arriving within 14 minutes of schedule for Delta versus 73.7 percent for AirTran Airways), but in typical fashion they fail to include all relevant consumer statistics.
"AirTran Airways would like to congratulate Delta on this accomplishment, but why stop there? Let's look at all consumer metrics reported by the DOT, including cancelled flights, lost bags, oversales and complaints," said Kevin Healy, AirTran Airways' vice president of planning. "Based on the most recent DOT report, Delta was 21 percent more likely to cancel your flight, 64 percent more likely to lose your bag, an astounding 1,440 percent more likely to bump you against your will and, I suppose, not surprisingly, Delta customers complain 93 percent more about their Delta flights and service than AirTran customers."
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"AirTran Airways would like to congratulate Delta on this accomplishment, but why stop there? Let's look at all consumer metrics reported by the DOT, including cancelled flights, lost bags, oversales and complaints," said Kevin Healy, AirTran Airways' vice president of planning. "Based on the most recent DOT report, Delta was 21 percent more likely to cancel your flight, 64 percent more likely to lose your bag, an astounding 1,440 percent more likely to bump you against your will and, I suppose, not surprisingly, Delta customers complain 93 percent more about their Delta flights and service than AirTran customers."
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