I might learn how, through qik training, how to perform an entry equivalent to what I've done in Sabre. Now I can to a task, even if more tedious and slower, than before.
But not yet has the company addressed policies and procedures! Definitely there are policies and procedures on the east and west sides that differ or exist on one side but not the other. And, in general, we've heard a blending of both will be used, composed of the best of both sides.
With integration fast approaching, nothing has been addressed, nor instructed in the area of policies and procedures.
When a familiar situation occurs with an east agent, does he or she respond as they should have in the past?
How does a west agent deal with such a situation that's new to him or her?
Example (one can think of hundreds of others): Domestic baggage allowances often don't apply to a passenger's journey when in connection with an international ticket. East agents are or should be aware of this. West agents are not and tell me they will apply domestic baggage rules to all passengers. This is incorrect policy and counter to IATA policy too.
I don't want discuss baggage policy here. My point is that for many reason, each airline often has policies that differed or not addressed at all. Will all this be reconciled upon integration so we all, at least in theory, handle like situations consistently?
I have a hunch that many on the west side, because they've rarely dealt with certain issues, aren't aware of things because they've not dealt with them.
(Replying to myself with another example)
DM preferred are ordered on the priority list based upon their level and checkin time. (From what passengers tell me they're told by many employees, it seems not many within the company clearly get it or, at least, can correctly explain it.)
Come integration, I'm sure all this will change. But to what? When will we be informed and be on the same page? When will the DM members be informed and, hopefully, be on the same page?
But not yet has the company addressed policies and procedures! Definitely there are policies and procedures on the east and west sides that differ or exist on one side but not the other. And, in general, we've heard a blending of both will be used, composed of the best of both sides.
With integration fast approaching, nothing has been addressed, nor instructed in the area of policies and procedures.
When a familiar situation occurs with an east agent, does he or she respond as they should have in the past?
How does a west agent deal with such a situation that's new to him or her?
Example (one can think of hundreds of others): Domestic baggage allowances often don't apply to a passenger's journey when in connection with an international ticket. East agents are or should be aware of this. West agents are not and tell me they will apply domestic baggage rules to all passengers. This is incorrect policy and counter to IATA policy too.
I don't want discuss baggage policy here. My point is that for many reason, each airline often has policies that differed or not addressed at all. Will all this be reconciled upon integration so we all, at least in theory, handle like situations consistently?
I have a hunch that many on the west side, because they've rarely dealt with certain issues, aren't aware of things because they've not dealt with them.
(Replying to myself with another example)
DM preferred are ordered on the priority list based upon their level and checkin time. (From what passengers tell me they're told by many employees, it seems not many within the company clearly get it or, at least, can correctly explain it.)
Come integration, I'm sure all this will change. But to what? When will we be informed and be on the same page? When will the DM members be informed and, hopefully, be on the same page?
Actually, they have gotten better recently. 
