HOT OFF THE PRESS..... LETTER TO EMPLOYEES FROM MANAGEMENT
As you are aware, We are finalizing plans to consolidate our reservations operations in INT. Early out bid results will be provided by Monday, April 11, to those employees who have elected this option. Specific release dates within the assigned month will be provided approximately 30 days in advance.
Employees in PIT reservations and the dividend Miles Service Center have been given the opportunity to elect to transfer into the INT reservations office, and we will work with each employee to make their transition as easy as possible. There will be opportunities for all employees who have chosen to remain with the company to work in one of several duty assignments. An overview of the available duty assignments, along with details and a timeline for bidding a position, will be distributed to these employees today.
* The Air/Sea work will be transitioned into the Group and Meeting duty assignments.
* The Ticketing/Reservations Services and Fast duty assignments will be consolidated into one new group, Reservations Services.
* TLC work will be transitioned from Reservations to our Cargo Contact Center.
* The remaining Mainstream and International Sales work will focus primarily on our Gold and Silver Preferred Customers. Reps currently in mainstream or International Sales who choose not to bid into one of the Specialty Areas or who are not drafted into one of the Specialty areas will comprise this new "preferred" function.
Work to support these changes will begin immediately with implementation to be completed on or before August 1 for most functions.
In the long term, we intend to consolidate International and Domestic functions for Group and Meetings and for CSD(assist desk) in order to provide one-stop shopping for our internal and external customers and to better utilize the talent in our organization. The Chairman's Preferred personal Liaisons will receive additional training to begin handling International Travel for Chairman's Preferred members.
The Staffing numbers are out as well:
Chairman's....................80-90 reps
Fast QC.........................06-09 reps
Domestic CSD................70-80 reps
Groups Meeting ..............35-40 reps
International CSD............25-30 reps
Rates..............................50-65 reps
Reservations Service........40-50 reps
New Preferred Desk.........85-100 reps
This is the PLAN .. This should be interesting as it plays out!!!!
As you are aware, We are finalizing plans to consolidate our reservations operations in INT. Early out bid results will be provided by Monday, April 11, to those employees who have elected this option. Specific release dates within the assigned month will be provided approximately 30 days in advance.
Employees in PIT reservations and the dividend Miles Service Center have been given the opportunity to elect to transfer into the INT reservations office, and we will work with each employee to make their transition as easy as possible. There will be opportunities for all employees who have chosen to remain with the company to work in one of several duty assignments. An overview of the available duty assignments, along with details and a timeline for bidding a position, will be distributed to these employees today.
* The Air/Sea work will be transitioned into the Group and Meeting duty assignments.
* The Ticketing/Reservations Services and Fast duty assignments will be consolidated into one new group, Reservations Services.
* TLC work will be transitioned from Reservations to our Cargo Contact Center.
* The remaining Mainstream and International Sales work will focus primarily on our Gold and Silver Preferred Customers. Reps currently in mainstream or International Sales who choose not to bid into one of the Specialty Areas or who are not drafted into one of the Specialty areas will comprise this new "preferred" function.
Work to support these changes will begin immediately with implementation to be completed on or before August 1 for most functions.
In the long term, we intend to consolidate International and Domestic functions for Group and Meetings and for CSD(assist desk) in order to provide one-stop shopping for our internal and external customers and to better utilize the talent in our organization. The Chairman's Preferred personal Liaisons will receive additional training to begin handling International Travel for Chairman's Preferred members.
The Staffing numbers are out as well:
Chairman's....................80-90 reps
Fast QC.........................06-09 reps
Domestic CSD................70-80 reps
Groups Meeting ..............35-40 reps
International CSD............25-30 reps
Rates..............................50-65 reps
Reservations Service........40-50 reps
New Preferred Desk.........85-100 reps
This is the PLAN .. This should be interesting as it plays out!!!!
