First you say the policy doesn't exist.
Then you say it might exist, but you can't prove it.
Now that I provide proof and verify it thru another forum member, you start deciding that we're one and the same person, and that I'm in violation of a NDA?...
Let me be clear: substantiating everything said on these forums by me or anyone else with cross-references isn't going to happen all the time. You might go re-read all those threads where you think I'm the one asking you to do so.
What I've said is that you should be more transparent with your credentials, which would in turn might lend more credibility to some of your statements and observations, and perhaps make people stop questioning you.
Despite your repeated attempts to attack my credibility and take this as a personal assault on you and Delta, the fact is that you were incorrect in your original rebuttal of what was said about the topic and the situation.
So if you really believed all those statements targeted at me about "accept it when you're wrong" when you wrote them, then perhaps it's time that you heed your own advice.
It's a fact is that my day job requires having a deep understanding and knowledge about best practices at different airlines, and that's end-to-end with regard to airport customer experience, ground operations, and also eCommerce.
That's not just a hobby, nor is it just something I learned years ago, stopped doing, and keep referring back to. That's why someone like me with 15-30 years of experience stays busy, and provides far more value to a client than someone who has an MBA and simply is able to regurgitate case studies from business school.
You call it arrogence, but I call it confidence (a phrase you've used quite often as well, no?).
And so far, my clients seem satisfied with their results, which is the only thing that I care about.