Does US need Mary Kay or a scalpel?

[phasersonstun2]

LCC needs a makeover. I don't care how many stats they throw at us about how well we're doing... if theperception is otherwise then that becomes the reality.

Does ya get it yet Tempe?

What do we as a company need to do to change our image. Keep it clean.

 

[Dog Wonder]

Gloria Holtz' cosmetic case.

 

[US1YFARE]

Things can't be good. US is offering another double "preferred miles" promotion. All this means is that business people aren't flying them and they are desperate for the business.

 

[Career Reserve]

LCC needs a makeover. I don't care how many stats they throw at us about how well we're doing... if theperception is otherwise then that becomes the reality.

Does ya get it yet Tempe?

What do we as a company need to do to change our image. Keep it clean.

GET New Management.
Most of us took the "ugly girl" to mean management, not the employees.
What other airline puts their employees last and the customer second to the last? Only "ugly management airline!"

 

[jimcfs]

Gloria Holtz' cosmetic case.

Tammy Faye Bakker's cosmetic case.

Things can't be good. US is offering another double "preferred miles" promotion. All this means is that business people aren't flying them and they are desperate for the business.

When I was on US a couple of weeks ago, I saw very few business traveler types in the CLT terminal, very few laptop bags... lots of kettle/leisure traveler types. It is a very different scene from just a few years back.

 

[Harry Callahan]

They might as well get the scalpel if they are going to keep on working us so short handed. They REFUSE to give us the proper help & it is taking a horrible toll on employees. Either wake up & give us the help & tools we need or shut the doors.

 

[notquiteUS]

A uniform and complete livery should would help -_-

 

[robbedagain]

a complete mgmt overhaul is definetly in order. may be bringback someof the the Steven Wolf era type of service that can bring USAIRWAYS the Carrier of Choice

 

[goodgirl37]

a complete mgmt overhaul is definetly in order. may be bringback someof the the Steven Wolf era type of service that can bring USAIRWAYS the Carrier of Choice

If US can wait it out, IMO, I think AMR will be filing for BK protection, then when they do, jump on it. AMR wont file b/c they are out of cash, but to get concessions from employees, and ditch pensions etc... They are at an extreme disadvantage now, and their alliance is subpar, people are going to switch away from AMR in NY to DAL and UAL, the same with ORD, so I say wait it out, there will be a carrier ripe for the picking from the looks of it.

 

[Travelpro72]

DL counted on US going to it's grave and ya see how that turned out. US can't set their business plan on waiting for another to fail. US needs to redevelope itself as either a true LCC or beef up the service and become a true player. Granted a much smaller player but to make themselves more attractive a reinvention needs to occur. Getting the contracts between the f/a's and pilots ironed out will help a great deal though the pilots are in control of their issues. It's not the company holding them back at this point. US is viewed as a mixed up carrier offering less in many area from amenities to routes than most of it's competitors yet charge the same fare. US has so much unfinished business after five years of "merging" so where to start might prove overwhelming to many in charge.. What I say to management is , "Stop trying to reinvent the wheel and stick to the tried and true". Also, "treat your employees well and value the customer". It's no secret that that formula is the foundation to a strong business.

 

[SS255]

Makeovers do not need to be "cosmetic." In fact, I would actually recommend a spiritual makeover for US:

1) Empower your employees. Instill a culture of appreciation, and not fear.

2) Excel at customer service. We have all read posts about US employees going above and beyond to take care of customers, especially in irr-ops situations. In some instances, the employees have bent the rules at the risk of possibly losing their own jobs, but the customers were so appreciative. Why must the rules work against the customer?

There was a post on Flyertalk in the "Choice Seats" thread by a CP whose flight was cancelled due to an MX. He was re-booked on the next flight, and given 13B, even though there were plenty of better "Choice Seats" available. He was informed by the CSR that he could only have one of those seats if he paid $5 more. WTH????? (He kept 13B, by the way.)

When a company implements a policy this asinine which burns your best customers for $5, cosmetic surgery is not going to heal your soul. As the saying goes, beauty is only skin deep.

 

[wench1]

Im not wearing roller skates, nor using a skateboard running back and forth.
guess there will be ALOT delays this summer!

 

[SparrowHawk]

US Needs a Scapel AND some Mary Kay!

Scapel:

Scott Kirby needs to go! YESTERDAY! Do that and morale improves instantly. Most I think at least understand DP's approach, but Kirby is the poster child for anti union, anti employee ATTITUDES! It is impossible to have positive attitudes at the botttom knowing your leadership holds you in contempt.

Add in Ron Harbison, Al Hemminway and most of the rest of Labor relations. G-O-N-E! Why because if you're going to alter the culture you need to purge yourself of old attitudes.

Empower Isom and Hector to do what they were hired to do WITHIN BUDGET! If you let thse guys go and actually RUN the airline, folks just might be surprised.

Mary Kay:

Clear Marketing message
Consistent service levels
Morale initiatives
Be honest in all dealings with customer, employees & vendors alike.
Create a "can do" spirit

IMO there is little wrong with US that some changes in leadership that will result in changes in attitude can't cure. There is a solid core of a competitive business enterprise lurking within US Airways. Provide true leadership and watch the eagles you have soar. Continue with business as usual and you'll get the usual poor performance.

 

[Coach Cabin]

GET New Management.
Most of us took the "ugly girl" to mean management, not the employees.
What other airline puts their employees last and the customer second to the last? Only "ugly management airline!"

I believe the "ugly girl" comment was referring to our route system being unattractive-- not our inflight service, employees or management.

 

[SparrowHawk]

I believe the "ugly girl" comment was referring to our route system being unattractive-- not our inflight service, employees or management.

POST of the Century!

Think about what you just said! The mere fact that you mentioned FOUR possible reasons for the "Ugly Girl" comment really sums up the whole situation now doesn't it?