UnitedChicago
Veteran
- Aug 27, 2002
- 756
- 0
As much as I find the "alcohol on the breath..." post stimulating - I thought I'd take a shot at seeding a bit more interesting topic.
I've been flying a lot of west coast trips and overall continue to enjoy and be impressed by the level of service. The 5:15 departure to LAX from ORD however is somewhat of a nightmare boarding process. It's a 777 that goes from B17 - not much room to que. This last week we had a 45 minutes boarding delay and then mechanical that brought us back to the gate. As annoying as it was - the crew from gate agents to FA's and pilots did all they could to keep us informed. Then, I got home last night and had a letter waiting for me from Pamela Coslet apologizing for the delay. VERY impressive.
Anyway - i diverge a bit. Despite the good service, I've noticed over the last 2 months that the interiors are really starting to show wear. Many of the seats recline on their own past the upright position - one of my pet peeves. Also - the entertainment system is spotty.
Obviously i understand why the cut back in maintaining the interior. However - any ideas on when it will be brought back up to standard? I know there's very little CAP EX spending in the plan - I hope it includes spending to eliminate these problems.
Thoughts?
I've been flying a lot of west coast trips and overall continue to enjoy and be impressed by the level of service. The 5:15 departure to LAX from ORD however is somewhat of a nightmare boarding process. It's a 777 that goes from B17 - not much room to que. This last week we had a 45 minutes boarding delay and then mechanical that brought us back to the gate. As annoying as it was - the crew from gate agents to FA's and pilots did all they could to keep us informed. Then, I got home last night and had a letter waiting for me from Pamela Coslet apologizing for the delay. VERY impressive.
Anyway - i diverge a bit. Despite the good service, I've noticed over the last 2 months that the interiors are really starting to show wear. Many of the seats recline on their own past the upright position - one of my pet peeves. Also - the entertainment system is spotty.
Obviously i understand why the cut back in maintaining the interior. However - any ideas on when it will be brought back up to standard? I know there's very little CAP EX spending in the plan - I hope it includes spending to eliminate these problems.
Thoughts?