FlightChic
Veteran
- Joined
- Feb 18, 2007
- Messages
- 954
- Reaction score
- 0
I agree. The company should not be cancelling flights just so pilots can't get to DC. That is absurd. I feel bad for the passengers. Think about all the business travelers who were supposed to be on my flights early this morning. They were probably mostly FFs. Our passengeres are what makes the airline. They shouldn't be punished. Our company has no concept of customer service. I don't think they realize that they are pissing off all of our passengers and losing lots of business. It doesn't take a rocket scientist to know that you must take care of your customers. I don't blame our FFs and other customers for leaving. I wouldn't want to fly US either if I kept having bad experiences. I commute to work and I am sortive used to all the delays and cancellations and plan accordingly. It's not fair to people who are paying for a ticket though and have places they need to be. It really saddens me. You should especially take care of your FFs. I always try to be extra polite and friendly, especially when things are screwed up, which is pretty often.
I remember when I was a teenager I flew overseas on a particular airline and when I got to the airport (3 hours early at 5am I might add) they said they had sold my seat and I would have to wait until that afternoon around 5pm. I was traveling with some other kids from school and they sold several of their seats as well. They were really rude to me and it was basically an act of congress to get just get a day room and a meal voucher. When I got home I told everyone about the airline and have not flown them again to this day. I flew on another airline to go overseas another time when I was a teenager and I was flying alone and my flight was cancelled but they were really nice to me and put me up in a hotel and gave me meal vouchers and put me on the first flight out the next morning. I wasn't sure where to go or what to do and they were very nice and patient. I would definitely fly on that airline again.
Trust me, if someone has a bad experience, you will lose them and other potential customers as well. People don't forget. I wouldn't be surprised if we were back in bankrutpcy anytime soon because of all the disgruntled employees and passengers.
I remember when I was a teenager I flew overseas on a particular airline and when I got to the airport (3 hours early at 5am I might add) they said they had sold my seat and I would have to wait until that afternoon around 5pm. I was traveling with some other kids from school and they sold several of their seats as well. They were really rude to me and it was basically an act of congress to get just get a day room and a meal voucher. When I got home I told everyone about the airline and have not flown them again to this day. I flew on another airline to go overseas another time when I was a teenager and I was flying alone and my flight was cancelled but they were really nice to me and put me up in a hotel and gave me meal vouchers and put me on the first flight out the next morning. I wasn't sure where to go or what to do and they were very nice and patient. I would definitely fly on that airline again.
Trust me, if someone has a bad experience, you will lose them and other potential customers as well. People don't forget. I wouldn't be surprised if we were back in bankrutpcy anytime soon because of all the disgruntled employees and passengers.
I agree--the customers will get over it. They will go to DL or CO or AA or whatever works for them, and once they experience the service provided elsewhere, they just won't be back.
The customers are not at fault here, and do not deserve to be inconvenienced by a "job action". Also, that the company would even CONSIDER cancelling strategic flights just so pilots couldn't get to the meeting in DC is preposterous, and if true, unconscionable. What kind of message is that giving the customers? "It's okay to inconvenience you because we don't want our pilots attending an ALPA hearing".....I have trouble believing that.
That said, for once the fault does not lie with the company--it lies with ALPA--I sympathize with those who got hosed in this award, but it APPEARS to me that they had a chance to settle this fairly and ALPA refused.
I am not getting into that debate--suffice to say when customers are inconvenienced because of an alleged job action, then I most certainly will speak up--and advise my nearly 800 members to take their business elsewhere until or unless things settle down. I do NOT think this is what anyone wants, but I have to protect my members...when we cannot rely on US to transport us reliably to our destinations, then we cannot in good conscience stay around.....
That's it in a nutshell......
I wish you all well.....