Flying High On Poor Service

[700UW]

Flying high on poor service
Published on: 7/12/05.
BY ROY R. MORRIS

SINCE I STARTED THIS COLUMN many years ago I have maintained that I would not use this space to represent my personal causes. I believe I have been largely successful at this.

Yes, I have had some pretty harsh words to say about many people, but in almost every instance it has been in representing individuals who in most instances make little or no progress when they speak for themselves.

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[tadjr]

Does anyone know if we have our own agents or are they contracted out?

 

[USA320Pilot]

Much of the poor service is due to poor employee attitude. When would now be a good time for everybody to be professional regardless of their situation? It's all about customer service and two wrongs do not make a right.

Regards,

USA320Pilot

 

[robbedagain]

Much of the poor service is due to poor employee attitude. When would now be a good time for everybody to be professional?

Regards,

USA320Pilot

[post="282638"][/post]​

much of the poor service is due to the fact that a: the company has furloughed more of their own employees than any airline in the world; mgmt still continues to make fatal mistakes to this day instead of trying to upright this ship; the airline has largely outsourced the ramp which I empathisis did the surburb job; the res call lines and the new bag call center dont speak english; the employee moral is battered beyond repairs. what more can you think of there capt? it sounds like the mgmt needs to address it and theyre not due to the fact that all they care about is the fatting of their own wallets.

 

[PHLfa88]

If Anyone has flown to ANY of the islands then you know that A) The agents are Contracted out. B) 98% of the island employees have Major attitude anyway, it's their nature. 😀

 

[mrman]

If Anyone has flown to ANY of the islands then you know that A) The agents are Contracted out. B) 98% of the island employees have Major attitude anyway, it's their nature. 😀

[post="282665"][/post]​

So why is this an "excuse". If they have US uniforms, they represent the company and are agents of the company

 

[WestCoastGuy]

So why is this an "excuse". If they have US uniforms, they represent the company and are agents of the company

[post="282668"][/post]​

This is something that fall into the hand of our VP Customer Services...Im sure he'll get right on it...... :down:

 

[robbedagain]

This is something that fall into the hand of our VP Customer Services...Im sure he'll get right on it...... :down:

[post="282670"][/post]​

just like they way he is jumping all over to fix the phl sh!t house!

 

[bofie]

just like they way he is jumping all over to fix the phl sh!t house!

[post="282680"][/post]​

And F-'d terminal.

 

[OldGuyinPA]

No AC...may he rest in peace, I mean may we have peace from AC

 

[bigman60]

Last island I flew out of, my check-in people were wearing AA uniforms.

 

[A320 Driver]

Soooo, who do you blame when you fly a nearly full flight into PHL, arrive within 10 minutes of schedule only to find your gate occupied, a dozen gates open, operations refusing to give you a new gate, and busting ALL your connections sitting out on the taxiway.

Happened to me last weekend.

A320 Driver

 

[WestCoastGuy]

With reference to those fine, hard working, business accute professionals in CCY, that prefer to contract out our jobs and save a couple bucks..Ya gets what ya pay for...... :down:

 

[xoxo]

They do wear the uniform(or something close to it) but, they are contracted out. They do not even have travel passes either(last time I checked anyway)They dont get paid from U so what do they care?

 

[Finish or Ignore]

Much of the poor service is due to poor employee attitude. When would now be a good time for everybody to be professional regardless of their situation? It's all about customer service and two wrongs do not make a right.

Regards,

USA320Pilot

[post="282638"][/post]​

Wonder how they got a poor attitude?