Thanks, that's what I was thinking about.
DIVERTED TO BOS from MSP due to MECHANICAL.
Who wins? Is it Jump Seat Jen ?
From Radar: PRAVDA, Headquarters in Eagan.
On October 18, Flight 42 from MSP to AMS diverted due to BOS due to a maintenance issue. The flight landed without incident at 9:30 p.m. with 266 passengers, but the original service recovery plan - to ferry an A330 aircraft from Detroit and perform a quick aircraft swap - was deemed unworkable when a qualified flight crew was not available. The next best alternative was to ferry in a DC10 from MSP to BOS, resulting in an additional five hour flight delay and greatly adding to the discomfort of Flight 42's customers. Complicating the matter even further, the seat configuration difference between the Airbus 330 and the DC10 meant seat re-assignment was a substantial challenge to do on the fly.
The crew at the BOS station, confronted with the unexpected at the end of the day, rose to the challenge.
"The adverse situation only brought out the best in our team of Ramp and Gate professionals who decided to meet the challenge 'head on,'" said Ravi Dadhich, customer service manager- BOS. "The agents teamed up and served water and blankets to our very tired customers while another group of CSAs manually checked-in all passengers and printed boarding passes."
"When we boarded our customers at 3:15 a.m.," Dadhich continued, "customers thanked our employees for providing exceptional service, care and support. Before departure, we offered our a sincere apology and appropriate service recovery. The majority were extremely pleased with the attention and care they had received even in the face of such a substantial disruption to their travel plans."
Flight 42 resumed its travel without further disruption and landed in AMS at 4:30 p.m. on Oct. 19, nine hours and 54 minutes after its scheduled arrival.
The Boston station would like to recognize the following Customer Service Agents and Supervisors for their commitment, professionalism and willingness to rise above the call of duty, and provide excellent customer service: Kathleen Nolan (CSS), Amy Nelson (CSS), CSA – Jimmy Fallon, Stan Kwan, Rossette Varian, Donna Downey, Christine O’Connor, Kathy Warner, Marilyn Toro, Ryan Foley, Mike Vo.
Boston also extends its appreciation to the BOS ramp crew for their support in orchestrating “bag-pulls†and ensuring prompt unloading and loading of all luggage and freight. In particular, Tony Moschella, Ned Hanlon, and Maurizio Picciotto and Billy Desisto.
:blink:
What caused those blow outs again? I forgot. Some cable right? There's been so many PlaytheCods f'ups, I have trouble keeping them all in my 'Cods file. :huh: 
