Getting Ugly In Phl

[luvn737s]

So a pilot better not be caught trying to bring up a stroller for some family that's been waiting in the jetway for 15 minutes.

Sure you can play the work-to-rule games, but the goodwill you forfeit for the next few years won't be worth it. Decide now which it's gonna be - more of the past or something better today and in the future.

 

[rjh]

I find it hard to believe that the 1st Monday in October is an unusually heavy day.
And the HP suits were trainers....not there to learn anything!

[post="308455"][/post]​

Umm .if they were trainers, they could have been there to find out how US does things. Maybe they were there to see what is and isn't working. And they COULD have learned if the rampers took the time to tell them what is and isn't working!!

Or were they there to take over the rampers jobs???

 

[EricLv2Fish]

Just a little question....

When there's a contract agreed to by both sides, where is the line between "helping out" and violating the contract?

With two major travel periods coming, would it be ok to bring in people from other workgroups or managers from other stations to "help out"?

As rampers quit, retire, etc, would it be ok to bring in an outside contractor to "help out"?

Jim

[post="308451"][/post]​

This past spring break volunteers from the maintenance hanger were asked to go help out at the terminal. I saw this as a great opportunity to meet some folks on the side of the business that quite frankly I know nothing about. 15-20 of us volunteered our weekend time. I had such a good time I went Monday after work for a couple of hours. I got to work the kiosks directing and screening people. It was a blast. It was so funny....you could easily tell who was lost and needed help. The agents at the counters were very appreciative and I even got a hug from a real cutie. I even got to throw some bags with my VP. If they allow us to volunteer again I'll be all over it 😉

 

[EyeInTheSky]

It's time to come back to PIT boys. Dump PHL!

 

[bofie]

From the passenger's side this can look pretty bad. "Suits want to learn and union says screw-off" is the headline.

No matter what the underlying logic, this is the message taken home by observers and by the new mgt.

Gotta think this stuff through before acting.

 

[luvn737s]

I just got back from a week taking the wif'n'yungns back to PHL to see Gramps. The entitlement mentality of everyone back there makes you want to throw up. They idolize the past, disdain the present and are oblivious to the existance of a future.

I wonder if Franke's number is still in Doug's rolodex?

 

[MrAeroMan]

I find it hard to believe that the 1st Monday in October is an unusually heavy day.
And the HP suits were trainers....not there to learn anything!

[post="308455"][/post]​

Not there to learn anything?? A trainer worth their salt will work a position to learn it and make sure what is being taught can actually be acomplished in the field. It's a sad day in PHL when you let opportunities escape you.
Yo....drop da baaaag! Dat's my job....

:down:

 

[luvn737s]

If a grievance is won over something like this and it costs the company cash, you can bet flight ops management will demand that no pilot ( or any other non-ramper for that matter) touch a bag - ever. And a little bit of what could make the airline grow and become strong enough to rehire more furloughees, will be lost forever.

Brothers remember, "Zero Tolerance - For Success!"

 

[700UW]

You people amaze me.

Do you actually think it is right for management to break the very contracts with employees they agreed too?

Let them violate yours and see how you react.

 

[BoeingBoy]

Bob,

So far, all we really know is:

"HP suits tried to work a flight loading bags in PHL." and

"And the HP suits were trainers".

It hasn't been established, but even assuming that they may have been there to "devise workflows based on staffing of the special challenges that PHL faces", "to find out how US does things", or something like that, what would a good management type do:

1 - approach the union, explain what they wanted to do and why, and work out a method to accomplish the desired result that was agreeable to both sides.

2 - approach the union, so on and so forth. When rebuffed say "To H@!! with those union goons, we'll do what we d@#n well want to do."

3 - do whatever they wanted without even considering the union or the contract.

And for whoever said "So a pilot better not be caught trying to bring up a stroller for some family that's been waiting in the jetway for 15 minutes.", there's a way to do things that doesn't ruffle feathers and there's the "To H@!! with you" method - which I hope I somewhat illustrated above.

The former would be to go down, ask the rampers if they'd seen a stroller (or whatever). When they retrieved it, ask if they wanted me to take it up. If they said yes - off I'd go with it. If they said no - off they'd go with it.

The latter would be to go down, yell at the rampers for not doing their job, crawl in the bin to retrieve the stroller, head off with it swearing about the worthless morons who can't do their job and should be fired.

In other words - it's all in how you handle the situation, not what the situation is.

Jim

 

[luvn737s]

700- Do the words "Fly now, grieve later" mean anything to you?

 

[luvn737s]

And for whoever said "So a pilot better not be caught trying to bring up a stroller for some family that's been waiting in the jetway for 15 minutes.", there's a way to do things that doesn't ruffle feathers and there's the "To H@!! with you" method - which I hope I somewhat illustrated above.

The former would be to go down, ask the rampers if they'd seen a stroller (or whatever). When they retrieved it, ask if they wanted me to take it up. If they said yes - off I'd go with it. If they said no - off they'd go with it.

The latter would be to go down, yell at the rampers for not doing their job, crawl in the bin to retrieve the stroller, head off with it swearing about the worthless morons who can't do their job and should be fired.

In other words - it's all in how you handle the situation, not what the situation is.

Jim

[post="308476"][/post]​

In an airline with a proper approach to customer service, you don't have to ask the ramper if you want to bring the bag up. You are both on the same page, so it goes without saying that you do what is necessary to satisfy the customer, regardless of job description. with regard to your second scenario, treating your fellow employees with respect is not contained in any CBA.

What I'm saying is that this type of turf protection becomes codified and ingrains itself into the culture of the company, while WN sits back and says, "I Told You So".

 

[700UW]

Ok so let Dougie have Mesa Pilots fly your plane and see what you do then.

 

[multitasker]

Hey, USA/East ramp union,GET OVER YOURSELVES! and welcome to the USA/West way of WORKING TOGETHER! It in not uncommon that USA/west senior mangement help out and get out and work with the front line employees. You people would not know a good will jester if it hit you in the face. Get use to it we are now a new carrier and the old attitudes NEED TO GO.

If we need to remind you that it is not the UNION who pays your salary, it is the people who own those bags you throw that pay your salary. Without the customer above the wing there are no jobs under the wing.

Also if I want to retrieve a stroller for a passenger I WILL RETRIEVE IT!

 

[delldude]

So if it's a really busy day, it would be better to delay flights & make passengers wait for bags rather than allow management to help out?? I can understand if there are constant shortages--management would obviously need to hire more people. But if management is just there to help out on an unusually busy day--or even help out to find out better how the job is done and to get an idea of what can be improved--that would still be unacceptable/?

[post="308434"][/post]​

so some day you show up and they tell you to go home because management is now doing your job.......get a life.