Hiring 1000 Cutomer service agents in Philly
- Thread starter xoxo
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Of course, they got it wrong. 1000-1400 systemwide.
I thought it sounded kinda high for just Philly...
as the prop turns
Senior
They need to hire that many...remember HP is known for the revolving door. God forbid if you should invest in your employees who will stay, become educated about their profession and provide excellent service to our pax. Way to go HP...love your business model...ghetto!!
You'd probably need to hire that many in PHL cause most wont make it. Out of 6 new hires they started with here a month ago, 1 quit 2 weeks in (They didnt go to training until they had been here 3 or 4 weeks) and 2 failed out the first week of training. I am happy to announce though that 3 of the 6 made it through and are happy for now with the job. Problem is, we still have 3 open lines not covered and havent heard of any others starting. We're always so far behind the curve that I dont think we'll ever get to "proper" staffing since they quit as soon as they can hire and replace.
usramperTPA
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We're always so far behind the curve that I dont think we'll ever get to "proper" staffing since they quit as soon as they can hire and replace.
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Spot on Tad!!!
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Spot on Tad!!!
Saw that also here in Philly. What they actually said was they were hiring 1200 systemwide and a couple of dozen would be in Philly.
Harry Callahan
Veteran
Same here.
A "couple of dozen" is inconsisent with what other (more reliable) sources are reporting - more like 800 between PHL and CLT. When asked by a news reporter during the Earnings Conference Call if ANY of the new employees would be assigned to PIT, both Kirby and Parker replied, in a very hesitating manner, that they essentially didn't recall at the moment.
http://www.marketwatch.com/news/story/us-a...06AD2CFA17A3%7D
kao
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how did CLT get that many when PHL nn it more?????
BuffaloJoe
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philly rocks
Veteran
Philly agents are outraged over alloted figures. Show me proof, there are no training classes scheduled other than a small class given recently because of attrition. We hear Clt classes have started and they are large! Just goes to show you the company is again blowing smoke, they are not going to try and fix Philly. It is a bunch of bs and thats all I have to say!
Does that mean hiring to fill the vacancies and then hiring an additional 85? Wouldn't that make an impact or if is even that too little too late?
larry
philly rocks
Veteran
Charlotte has about 50 almost finished in their first class. Does the company have 50 in a new class too in Phl? NO! We don't buy it, never will. Has anyone really looked at the size of their operation in Phl in their travels. Each department is so grossly understaffed that even if the projected new hires were included, it wouldn't even make a dent on what staffing levels should be at at a station so large. Its not going to happen, especially since they couldn't even recruit staffing at such poor starting salaries. Crusher is correct by stating only 1/3 of a new class makes it. This company made their mistake by freezing new hires for such a long time. Once you fall behind its OVER.
They say one thing and do another.
They say one thing and do another.
