In Business Las Vegas article .....

[sharktooth]

I manage for Tempe!

No wonder things are so effed up.

 

[signals]

Let's see what they had to say.....

"This was the second and last trip on US Airways for my wife and I. We gave them a second chance due to their competitive pricing, but again we got far less then we paid for."

"An unusual experirnce for this airline as service was consistently good on both legs."

"They lost my bag, which is not the first time. If possible I will try my hardest not to fly this airline again."

"A330 from Manchester was showing its age and looked battered and grubby. The food was possibly the cheapest that US Air could buy in and best avoided."

"Yet another experience which confirms this is no longer a serious airline."

And that's just the first 5 comments......

Jim

Lets look at the other airlines, too. The airlines as a whole aren't customer friendly. I will stick by the fact that some passangers complain just to get perks. The squeeky wheel gets the oil. If some get any perk for complaining that is passed on.

Now let me shift to 'other' times...

I loved when only business men flew out of my area. The only time you saw 'families' is when the businessman had accumulated flight miles from their company or corp...flight miles had another name back then to us earth bound misfits! Times were simpler when only well-to-do flew out of my area. The most lowlife trailer was the WWE!

Complaining gets results for pax not crew. How do I know that the chronic complainers weren't on your or your buddies' airline???

Maybe if customers took a more personal approach like getting the names of the flight crews we might get more results on the complaints! 😱

Just a thought from the ignorant

 

[BoeingBoy]

Just a thought from the ignorant

You'll notice I never said you were ignorant - that could imply a lack of intelligence. Lacking any knowledge of airline operations in general and US in particular is more accurate.

Jim

 

[signals]

You'll notice I never said you were ignorant - that could imply a lack of intelligence. Lacking any knowledge of airline operations in general and US in particular is more accurate.

Jim

I never said you did, BB. I do lack knowledge about your industry that I will admit that. I just call them as I see them and that isn't always the way it is. Correcting me helps me from being totally ignorant.

I am just looking and questioning, but truth be told, I am actually rooting for US to become the great airline they can be. Yes, I lack knowledge and only the ignorant use that against me, but I believe some need a wake-up call!

 

[BoeingBoy]

Yes, I lack knowledge and only the ignorant use that against me, but I believe some need a wake-up call!

Unfortunately, realizing that one has a lack of knowledge yet claiming to know the cause of all problems is trending toward the "I" word.....

Jim

 

[signals]

Judging from the last 13 months of DOT stats no much then

PB be sure to tell those @$$holes that they owe me BIG!

 

[signals]

Unfortunately, realizing that one has a lack of knowledge yet claiming to know the cause of all problems is trending toward the "I" word.....

Jim

Ahh but I never said I know the cause of ALL problems, just that there is a different attitude between West and East. I may be "I" but it seems like Westies defend US while the East trashes US. My real attitude is take 10 paces, turn, and shoot. Who cares?

I get both employee and passenger attitudes, and sometimes pax are ticked off at flying in general. The thing is that I see attitudes from ALL airlines(B6 US UAL DAL NWA, CO. AA, etc,), and in MY area...US Complaints are less than others!

 

[BoeingBoy]

Ahh but I never said I know the cause of ALL problems

Watching the airline implode due to disgruntled employees who think that things are unfair?

Isn't that saying that employees will be responsible if the airline fails?

The ones responsible for improving operations, increasing customer satisfaction, and providing a clean work environment are who THE EMPLOYEE sees when they look in the mirror.

Seems like that makes the employees pretty much responsible for everything doesn't it?

Is it YOUR job to complain or YOUR job to clean them?

You don't even know who is responsible for cleaning the airplanes, but never mind that - must be the employee's fault.

If there is incompetence at US, then lets head for the lowest common denominator. That would be YOU

Who is the "YOU" that is the "lowest common denominator" when it comes to incompetence?

It is management's job to clean and fix planes otherwise it gives the people they pay for this service undo stress!

I love this one because it ties in with the lack of knowledge - blaming employees without even knowing that most aircraft cleaning is contracted out and management has admitted their lack of oversight. But it's the employee's fault, right?

Jim

 

[deltawatch]

$105 Oil Is a Budget-Buster ... The US/DL deal is making more and more sense with each passing day. Flushing a bunch of RJ's, getting rid of overlap, combining loads and using larger aircraft.

It would be a mess, IM sure, but with oil at $105.00, it makes more sense than any of the mergers being thrown around right now. It may become a necessary evil for Delta if the NW deal dosn't happen.

 

[vantheman63]

Ahh but I never said I know the cause of ALL problems, just that there is a different attitude between West and East. I may be "I" but it seems like Westies defend US while the East trashes US. My real attitude is take 10 paces, turn, and shoot. Who cares?

Signals, there is a difference between West and East attitudes....I think that's a good observation. Because the mods have threatened to (a.) shut down a thread and (b.) take the offender to the shed, I'll not highlight those differences, nor the cause of. But you are 1,000%.

Now, the question is, "why?"

WHY would the attitudes of one group be different then the attitudes of another group.

WHY, in general, are West side flyers not only satisfied by in some cases, very happy with the past two years?

WHY would an east pax like me be scratching his or her head?

WHY would an employees attitude be suspect or even different? Is that their fault? Or is that management and the leadership's fault?

HOW did management set the tone, early on? Were the "we saved your butt" comments allowed to continue or were they quickly stopped with the leader of the team stepping up and IMMEDIATELY making that taboo?

I know at our companies, when someone or something goes wrong, the FIRST place I personally look is in the mirror. That's what leadership is all about.

True leaders clear roadblocks, remove obstacles and create a path for the team to get where it wants to go.

Think about that for a little....and then think about what it says, even if they miss by a day, when a bonus check isn't generated....those are the kinds of things that set, in my humble opinion, the wrong tone.

 

[REACC1]

[quote name='vantheman63' date='Mar 11 2008, 01:13 PM' post='581014'

True leaders clear roadblocks, remove obstacles and create a path for the team to get where it wants to go.

Think about that for a little....and then think about what it says, even if they miss by a day, when a bonus check isn't generated....those are the kinds of things that set, in my humble opinion, the wrong tone.
[/quote]

Sig,

Not to mention the constant poor initiation of things. The west "computer reservation system", for one. The only thing said at the time was that it is an easy system to use, then just prior to cutover the word was "wether it works or not, Sabre gets cut off on....". I could only immagion that if there were glitches at the time of cutover, yes it would be hell for a couple of days.
Weeks, months and yes, years got by and it still doesn't work correctly. The powers that be then acknowlege there was an error in selection. Shares is one such road block.
It makes you question the ability of the leadership, along with all the other poor descisions and implimentation.

 

[Singleflyer]

[quote name='REACC1' post='581138' date='Mar 11 2008, 06:44 PM'][quote name='vantheman63' date='Mar 11 2008, 01:13 PM' post='581014'


Weeks, months and yes, years got by and it still doesn't work correctly. The powers that be then acknowlege there was an error in selection. Shares is one such road block.
It makes you question the ability of the leadership, along with all the other poor descisions and implimentation.[/quote]


So I must ask, what is the cost of these 'poor decisions and implementation" While no one will ever admit to a higher cost, I am sure that is why the product has gone down hill while charging the same as other carriers.

Remember in business it is Sales Less PROFIT equals ALL costs, so if reservations are costing you more to complete, then you reduce another expense because the company is not in business to loose money, and they need to make a profit.

SO it all goes back to poor management. It is NOT that the customer doesn't want glassware. The 15 million they are saving on this elimination is going to cover up part of the screw up with the software intrgration. So to cover up for a management they took away from the customers, something they hoped would not be missed. Just like the 500 mile minimum.

However this flier noticed and is not giving this Tempe based USAirways one red cent more. They don't deserve it. And I support east through 2 BKs by increase flying.

 

[spanglish]

The survey was done before the Tuna Burritto showed up in Envoy class! I'm sure that US would come out on top now that they are serving the yummy Tuna Burritto!

Have you seen yet the "Latino Chicken Empanada"? Well, I am Latino but didn't know that an empanada could be Latino. And, it's a burrito, not even an empanada. You would think that with all of the Mexican food in AZ, that Tempe could have gotten this one right. :down:

 

[YVINTERN]

Have you seen yet the "Latino Chicken Empanada"? Well, I am Latino but didn't know that an empanada could be Latino. And, it's a burrito, not even an empanada. You would think that with all of the Mexican food in AZ, that Tempe could have gotten this one right. :down:

Ma and Pa Kettle sure don't know what a Latino is 😉

 

[phlus2]

Have you seen yet the "Latino Chicken Empanada"? Well, I am Latino but didn't know that an empanada could be Latino. And, it's a burrito, not even an empanada. You would think that with all of the Mexican food in AZ, that Tempe could have gotten this one right. :down:

I certainly do hope you are kidding about the "Latino Chicken Emapanda"! If you are serious - I can only wonder where in the world they come up with this stuff. I challenge you to find any airline that is serving an "empanada" in first class - let alone a "Latino" empanada -whatever that might be.

And one more thing - is an Empanada really all that different than a calzone? I thought the survey said that people were tired of the calzones - so what - they renamed them empanada's and thought no one would notice?

At least this company is good for a daily comical relief!