LCC_#1
Veteran
- Nov 16, 2005
- 1,771
- 0
Yesterday I had the opportunity to deadhead on a flight from BOS-LAS, a westie flight. We Easties were nervous about the kind of reception we would get. We all just sat down and minded our own affairs. The f/a's were older and one heavier, but nice to us, giving us water and small chit chat. If I didn't know better I would think I was with an East crew as we extend the same courtesies. Hell, the captain even gave up his seat and sat JS so another passenger would get on the oversold flight.
The precedures were followed as we have all be told and we we're off on the almost 6 hr flight west. I was able to spend a few moments and take a peek at galleys and seats. The AB was one of the newer 319's, so it was very nice with all leather seats and very nice f/c seats. After we took off I was able to see that the A f/a was able to actually have some privacy with a fc galley cutain as he prepared the food and bevs for f/c. Low and behold, the fine folks in f/c had glassware. Gee, don't I work for the SAME company? Where was my glassware on MY SAME US AIRWAYS FLIGHTS?? Where are my curtains? Can I PLEASE have a place to scratch if I need without all of f/c seeing?
Then coach service started. The f/a's did their WEST PROCEDURES as per the STILL seperate inflight procedures. They do a complete bev services and are to give the whole can. They did. They cleaned up and then sold snacks with coffee/water on top. That's procedure and they did as they are instructed. Hummmmmm, I fly for US Airways as well. Our procedure tell us to give a cup of soda with the BOB, and then coffee/water. In both classes, those flying on West metal get more. We STILL have TWO procedures and guess which group looks cheap and stingy?
After the service the f/a's chilled out in the back with us and we all discussed various topics but ALL agreed that the company's management team has lost it and are out of touch with what is going on. I mentioned how I was going to catch a nap as we now had 30 hrs in Vegas and I wanted to enjoy every moment. The B f/a mention how they couldn't nap on a DH. I explained that we could. I dozed off for a few and then the f/a's did their arrival service...like the East. All is good. The captain even had the same concerned discussions...MINUS senority.
LAS was fun but I couldn't help but stop and think about how HORRIBLE our leadership is. So you merge with a company that has a bad reputation and has gone thru 2 chapter 11's. You decide to keep that name and take control of the operation of the NEW US Airways. From that day forward the company is in the hands of Doug Parker and company. You mention that you want to take the best of both carriers. Sounds good, however the only thing taken from US Airways was the crippled name. Every change is now reflected on US Airways...not the management team that mostly came from AWA. Passengers and the press only know that US Airways is doing this or that. They start bad mouthing about how much worse US Airways has gotten when "US Airways" or the company we KNEW as "US Airways" has nothing to do with these decisions. To them it's just an affirmation of how bad US is. Meanwhile, it is business as usual out west and so all the AWA are wondering what the big deal is while the East is falling apart. After TWO YEARS...TWO YEARS people, our a/c look worse, the computer system is archaic and we have a mangement team that can't even make a simple decision like which inflight procedures to implement. We as a company are so bare boned that the agents are loosing it. Morale has been ALLOWED to tank. A TRUE leader doesn't allow that. A TRUE leader takes the time to undertsand WHY morale sucks and WHY the employees no longer have pride in what we do or how we look.
I may get completely blasted for this, but this company was at it's best when Stephen Wolf was in charge of the daily ops. He looked the part as a CEO...not some sloppy looking goon that IS Doug Parker. Wolfman would never tolerate the sloppy looks of this company. Look at the the male employees of US...especially East. Most look just like the CEO picture in the US Airways mag...sloppy and unkept.
When Wolf was in charge, he DEMANDED and EXPECTED excellence AND we had the TOOLS to provide that excellence expected. Funny we made money when we were polished and given the tools to do our job. Now we have no tools, have a CEO that is sloppy and ignorant to what the company needs and only makes money BECAUSE of being the lowest paid and having the WORST contracts in the industry.
A TRUE leader would had elevated the company down troden instead of making things worse. He EXPECTS excellence and settles for nothing less. A TRUE leader understands that no matter how pretty the outside of the a/c is, you must take care of the interiors...both literally and figuratively. You will NEVER run a complete airline if you continue to run seperate carriers. A TRUE leader would have these contracts settle and would make us TRULY ONE AIRLINE!! A TRUE leader understands that every year the price of everything goes up and their employees need pay that equals cost of living. A TRUE leader PAYS you well and expects RESULTS in return. Parker is getting BACK what he is giving...ABSOLUTELY NOTHING AND A SLOPPY OPERATION!! A TRUE leader would do as Delta and bombard the web, press, and FF's about all these changes you are promising with real deadlines packaged in an online video explaing and getting everyone excited. This team only talks the talk. They NEVER walk the walk.
I walked away from my last trip feeling badly for the West employees. They are carrying the burden of an incompetent man who was CEO there before here and has basically ripped out the pages from the old US Airways management team book on how NOT to run an airline. Westies, 99% of us thought those days were gone. I PROMISE you THAT is why we on the East are angry, tired, sloppy, aloath, and have lost all HOPE in this company. I think both sides have many MORE reasons to be united than to be divided.
Whether it is labor issues or service issues, THE MANAGEMENT TEAM is responsible for the new US Airways. The buck stops with Doug Parker, Scott Kirby, and the entire upper management team.
IT IS TIME FOR THE BOARD OF DIRECTORS TO EITHER CRACK THE WIPE ON UPPER MANAGEMENT OR FIRED THEM!!
The precedures were followed as we have all be told and we we're off on the almost 6 hr flight west. I was able to spend a few moments and take a peek at galleys and seats. The AB was one of the newer 319's, so it was very nice with all leather seats and very nice f/c seats. After we took off I was able to see that the A f/a was able to actually have some privacy with a fc galley cutain as he prepared the food and bevs for f/c. Low and behold, the fine folks in f/c had glassware. Gee, don't I work for the SAME company? Where was my glassware on MY SAME US AIRWAYS FLIGHTS?? Where are my curtains? Can I PLEASE have a place to scratch if I need without all of f/c seeing?
Then coach service started. The f/a's did their WEST PROCEDURES as per the STILL seperate inflight procedures. They do a complete bev services and are to give the whole can. They did. They cleaned up and then sold snacks with coffee/water on top. That's procedure and they did as they are instructed. Hummmmmm, I fly for US Airways as well. Our procedure tell us to give a cup of soda with the BOB, and then coffee/water. In both classes, those flying on West metal get more. We STILL have TWO procedures and guess which group looks cheap and stingy?
After the service the f/a's chilled out in the back with us and we all discussed various topics but ALL agreed that the company's management team has lost it and are out of touch with what is going on. I mentioned how I was going to catch a nap as we now had 30 hrs in Vegas and I wanted to enjoy every moment. The B f/a mention how they couldn't nap on a DH. I explained that we could. I dozed off for a few and then the f/a's did their arrival service...like the East. All is good. The captain even had the same concerned discussions...MINUS senority.
LAS was fun but I couldn't help but stop and think about how HORRIBLE our leadership is. So you merge with a company that has a bad reputation and has gone thru 2 chapter 11's. You decide to keep that name and take control of the operation of the NEW US Airways. From that day forward the company is in the hands of Doug Parker and company. You mention that you want to take the best of both carriers. Sounds good, however the only thing taken from US Airways was the crippled name. Every change is now reflected on US Airways...not the management team that mostly came from AWA. Passengers and the press only know that US Airways is doing this or that. They start bad mouthing about how much worse US Airways has gotten when "US Airways" or the company we KNEW as "US Airways" has nothing to do with these decisions. To them it's just an affirmation of how bad US is. Meanwhile, it is business as usual out west and so all the AWA are wondering what the big deal is while the East is falling apart. After TWO YEARS...TWO YEARS people, our a/c look worse, the computer system is archaic and we have a mangement team that can't even make a simple decision like which inflight procedures to implement. We as a company are so bare boned that the agents are loosing it. Morale has been ALLOWED to tank. A TRUE leader doesn't allow that. A TRUE leader takes the time to undertsand WHY morale sucks and WHY the employees no longer have pride in what we do or how we look.
I may get completely blasted for this, but this company was at it's best when Stephen Wolf was in charge of the daily ops. He looked the part as a CEO...not some sloppy looking goon that IS Doug Parker. Wolfman would never tolerate the sloppy looks of this company. Look at the the male employees of US...especially East. Most look just like the CEO picture in the US Airways mag...sloppy and unkept.
When Wolf was in charge, he DEMANDED and EXPECTED excellence AND we had the TOOLS to provide that excellence expected. Funny we made money when we were polished and given the tools to do our job. Now we have no tools, have a CEO that is sloppy and ignorant to what the company needs and only makes money BECAUSE of being the lowest paid and having the WORST contracts in the industry.
A TRUE leader would had elevated the company down troden instead of making things worse. He EXPECTS excellence and settles for nothing less. A TRUE leader understands that no matter how pretty the outside of the a/c is, you must take care of the interiors...both literally and figuratively. You will NEVER run a complete airline if you continue to run seperate carriers. A TRUE leader would have these contracts settle and would make us TRULY ONE AIRLINE!! A TRUE leader understands that every year the price of everything goes up and their employees need pay that equals cost of living. A TRUE leader PAYS you well and expects RESULTS in return. Parker is getting BACK what he is giving...ABSOLUTELY NOTHING AND A SLOPPY OPERATION!! A TRUE leader would do as Delta and bombard the web, press, and FF's about all these changes you are promising with real deadlines packaged in an online video explaing and getting everyone excited. This team only talks the talk. They NEVER walk the walk.
I walked away from my last trip feeling badly for the West employees. They are carrying the burden of an incompetent man who was CEO there before here and has basically ripped out the pages from the old US Airways management team book on how NOT to run an airline. Westies, 99% of us thought those days were gone. I PROMISE you THAT is why we on the East are angry, tired, sloppy, aloath, and have lost all HOPE in this company. I think both sides have many MORE reasons to be united than to be divided.
Whether it is labor issues or service issues, THE MANAGEMENT TEAM is responsible for the new US Airways. The buck stops with Doug Parker, Scott Kirby, and the entire upper management team.
IT IS TIME FOR THE BOARD OF DIRECTORS TO EITHER CRACK THE WIPE ON UPPER MANAGEMENT OR FIRED THEM!!