What's new

I've heard it all now

customer service sucks when all you have is ill mannered passengers who don't acknowledge your hello's, comply with regulations that are YOUR job in enforce, blame you for the fact they woke up next to a looser and have a job they hate.
I loved when a sniveling 16 year old took her hairball cat out of it's carrier. "Ms I'm sorry, I have to request you put your pet back in it's carrier, and back under the seat". Pax...(yes she said this to me) "oh #### off, what do you make...5 bucks an hour?!!!!" Ah lets see...bad behavior is learned. Who and what are her parents?
 
I loved when a sniveling 16 year old took her hairball cat out of it's carrier. "Ms I'm sorry, I have to request you put your pet back in it's carrier, and back under the seat". Pax...(yes she said this to me) "oh #### off, what do you make...5 bucks an hour?!!!!" Ah lets see...bad behavior is learned. Who and what are her parents?

sky high states: 16 years old. That's just about right. That would be the early 90's, when Management, at all times, CONDONED "bad" behavior at the airport. That child was raised watching it, witnessing it and now, copies it.

Me when I get a good arse kissing from the F/A it makes the time away go a little faster.

sky high states: <turning pages>....Bob, I just looked, "Ass Kissing" is NOT allowed in our Policy and Procedures Manual. I'm gonna call it what it really is, PROFESSIONAL INTEGRITY. <smile> :up: :up:
 
This F/A was a Mesa F/A and I've little if any sympathy for their plight as I have been the victim of their attitude. As for M/L, I'm getting just a teeny tiny bit tired of the pity party regarding all you've endured. Yet you CHOOSE to stay. Doug Parker isn't holding you at gunpoint. I've said it before so here goes AGAIN! If I were a flight attendent with some education (Many are highly educated) I would have put my resume on the street September 12th. So at this point you're there because for reasons known only to yourself you enjoy what you do despite the sacrifices. I for one am glad you are. But the Wage/Benefit/pension cut ship has sailed and it isn't coming back. So enough already, move on!

As for customers going off the deep end, I've not seen to many incidents but I've seen enough that I tend to agree with you. I happen to think the roll of duct tape waiting for him was rather humerous on several levels. Hey maybe the guy was one of those customers that throw 2 or 3 times more money at US than I do and was used to having his assets kissed. Me when I get a good arse kissing from the F/A it makes the time away go a little faster.

Keep doing what you do Sky, I do appreciate it. However SOME of your brethren need to find new and different careers as they are just not cut out for the work. Like the Mesa F/A in question in that post.

Ah Mr. Bob...I don't think ANYONE should have to kiss ANYONES ass. However, I think you most likely have to do a lot of ass kissing at home...so when you're away and to feel more like a man...you throw a hissy fit. If you have issue with an employee in ANY field...handle it like an adult...not a petulant child in need of attention. Oh and don't elaborate on the story...most of us can smell a stinker roo from 32 thousand feet. I would also like to add...your comment regarding we should leave if we're not happy...tell that to the pilot two years from retirement and looses it. If you weren't so self rightous...you'd be ammusing
 
As for ass kissing? Just how much of that does a single guy have to do at home?


Well Bob, if you can do that at home alone, you're definitely wasting your talent at CopiesRUS! 😛h34r: 🙄 :up:

Oh, you mean with the missus..... :lol:
 
Last week at the addition project, one of the regular contractors asked me to get the Sawzall out of his pickup truck.

I forgot where I was for a moment and told him "LOOK, I'm here to SAVE your ass, not KISS it!"

Geez, that was embarrassing. Now they won't let me even drive the Bobcat.
 
Last week at the addition project, one of the regular contractors asked me to get the Sawzall out of his pickup truck.

I forgot where I was for a moment and told him "LOOK, I'm here to SAVE your ass, not KISS it!"

Geez, that was embarrassing. Now they won't let me even drive the Bobcat.
I had a mental f*rt this morning at the grocery store. I went decked out wearing USAir logo head-to-toe, and I thought I saw one of our pilots. I started babbling about our 2nd Qtr profit and asked him if we were flying the shuttle together on Friday. He said,"Uhh, I don't work for US Airways, I'm your neighbor down the street!" :blink:
 
do you remember when we served hot meals on the long alladin trays? DC9 I believe carried those. Sometimes the food underneath the tray you were serving got stuck to the upper tray? Remember serving soup? I was on meal duty one day and as I was handing the trays out (window first) the gentleman on the aisle got his (green) soup bowl stuck to the center's tray bottom, only to have it come loose & spill all over his white shirt/tie.
There isn't a red that compares to what my face must have looked like, but I could feel it! I was mortified!!! He was sooooo laid back about it. Turns out he was a motivational speaker on his way to speak at a convention. No time to change clothes.
He assured me he was going to use this incident as his opening line on stage! We laughed, he got an "I'm sorry" form and I'll never forget his kindness. 🙂
He'd never have green soup again.
 
do you remember when we served hot meals on the long alladin trays?
He'd never have green soup again.

sky high states: I remember hearing a call bell go off during boarding. The passenger holds up his hand (green slim on it) and says, "something's in the seat-pocket"....it's GREEN and WET. OMG, did someone get sick?....Can you get me something to clean my hands?"
I said, "Relax, it's SOUP. Pea soup. How it ended up in the seat-pocket, who knows. LOL!
 
This F/A was a Mesa F/A and I've little if any sympathy for their plight as I have been the victim of their attitude. As for M/L, I'm getting just a teeny tiny bit tired of the pity party regarding all you've endured. Yet you CHOOSE to stay. Doug Parker isn't holding you at gunpoint. I've said it before so here goes AGAIN! If I were a flight attendent with some education (Many are highly educated) I would have put my resume on the street September 12th. So at this point you're there because for reasons known only to yourself you enjoy what you do despite the sacrifices. I for one am glad you are. But the Wage/Benefit/pension cut ship has sailed and it isn't coming back. So enough already, move on!

THANK YOU PINEY...My sentiments EXACTLY!!!
 
I copied this off of FlyerTalk. If you ever wonder why some customers are a royal pain in the arse please read this and comment.

The rudest flight attendant I have encountered

[/i]

BLAH BLAH BLAH.....


ALL AROUND THE WORLD, frequent flyers, territorial about armrests and fretful about footing, now secretly wonder if the person next to them is a business flyer or a berserk flyer!

And they may have good reason to be apprehensive. Unruly behavior in the skies has been increasing at an astonishing rate in both numbers and levels of hostility.

In well-publicized incidents, airline passengers have defecated on food carts, beaten up crew members, and even sexually assaulted their own seats!

Here are some examples of "air rage."

Passenger Mr. Finneran, a banker, was fined $50,000 by United Airlines after he assaulted an attendant and then defecated on a first-class food cart during a Buenos Aires-to-New York flight.

Passenger Mr. Guzman-Hernandez removed his pants and then "simulated having sex with the back of his own seat."

Passenger Mr. Misiak put his hands around the throat of a flight attendant and threatened her because she spilled a drink on him.

A passenger named Ms. Pennix grabbed a flight attendant's finger and bent it backward. Pennix explained to authorities that she didn't like the way the flight attendant told her to put her tray and seat in an upright position before landing.

Passenger Mrs. Levy grabbed a flight attendant by the arms and twisted her wrists. Levy was traveling with three children and explains that she lost her temper because her 20-month-old was crying, had wet pants, and there was no way to get to the bathroom.

Passenger Mr. Okada from Japan "allegedly urinated on the seats" then punched another passenger who told him to stop.

A group of drunken Irish tourists were apparently so unruly over the Atlantic that the crew enlisted the help of a wrestling team to restrain them.

Airline crews have begun to take drastic measures which sometimes have disastrous consequences.

In December 1998, an unruly passenger was aboard a Malov flight between Bangkok and Budapest. The crew and passengers tied the unruly man to his seat, then a doctor on board injected him with a tranquilizer.

The passenger died--tied to his seat with airplane headset cords!

Once the crew noticed that the unruly passenger had died, the plane made an unscheduled stop in Istanbul. Five witnesses (passengers) were detained by the Turkish police along with the doctor. After a 13-hour delay, the remaining 183 passengers winged away (and behaved themselves, in spite of their late arrivals and missed connections).

An autopsy in Istanbul showed that the unruly passenger had died due to the mixture in his blood of the tranquilizer and some other drug or alcohol.

Shall we go on?
 
And your point Tuna Breath would be??????

sky high states: If you ever wonder why, some flight attendants have an attitude. Read the above thread by Tuna Breath (AGAIN). Or maybe the lunatic who demanded a lint brush....either one.

I know, I know...quit. Such an easy answer. Can everyone walk away from 20, 25, 30 years of seniority? It's hard, damn hard. Starting over in your late 40's, early 50's. Is it worth it? Can you find something that prevents you from starting over at the bottom? The concessions were only a year ago. Trust me, this is not the last time you will hear FROM LABOR AT USAIRWAYS.
Bob and AZFyer, next time you're in first class, and the meal choice is down to one. Dont whine, MOVE ON, THE SHIP HAS SAILED AND IT AINT COMING BACK.

So enough already, move on!
 
I'm happy in my job. You apparently aren't and if that's the case you need to find something that does fulfil you.
As for one meal selection in F. If I'm in the last row on a 321 WHY would I be upset? Somedays it isn't your day when you travel. What you fail to grasp Sky High is that I'm generally pleased with the quality of US F/A's, I just don't think living in the past and what was is particularly useful.

sky high states: I've worked in this industry for 29 YEARS. Right out of college in the mid 70's. It was a respectable career choice. It isnt that I'm UNHAPPY with my choice of jobs, it's how it's changed. It's mass transportation with HIGH expectations for the lowest possible fare. I not only come home mentally exhausted, its physically exhausting as well. At times, my paycheck does NOT last until my next one. I didnt EXPECT this to happen at an airline that used to treat its employees so well. Yet, most of us throw on the uniform and do OUR BEST....(with what's thrown at us daily by passengers, management, weather and the unique situations this job creates. Maybe that's why I stay. It's unique, it was my "dream job" many years ago. It's in the blood. Anyone with 20, 25 or 30 years knows that feeling.
It's interesting to see that alot of your posts reflect the treatment and/or MISTREATMENT of you, a USAIRWAYS frequent flyer, on this board. Maybe, just maybe, the EMPLOYEES feel the same need for US AVIATION.COM.
And, sir, as to my remark about your meal choice, you didnt get my analogy. I was USING YOURS, when you posted the:
QUOTE(PineyBob @ Jul 21 2006, 10:30 PM)

I copied this off of FlyerTalk. If you ever wonder why some customers are a royal pain in the arse please read this and comment.
 

Latest posts

Back
Top