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I've heard it all now

🙁 "I had a call bell go off. Do I get the pax who wants a drink, a pillow, a blanket...ah NO..."

I just had his son on my flight coming back from SFO.
He woke up to our "BOB" service and replied "Yo Dude,
what happened to the free food"? :shock:
Ah.....9-11 for starters.
Cheap tickets for another. Ala Carte is the Fare.
 
I copied this off of FlyerTalk. If you ever wonder why some customers are a royal pain in the arse please read this and comment.
The rudest flight attendant I have encountered

Sky high states: Bob, come on! What a stretch. Passengers are RUDE because of indifferent Flight Attendants? You missed the opportunity to sympathize with a group of individuals who have suffered PAY CUTS, BENEFIT CUTS, LOST PENSIONS...........over a group of individuals who BLAME FLIGHT ATTENDANTS for their leg room, middle seats, no meals, weather problems, their seat partner, packed flights, crying babies, the movie shown, someone who complains that "their" overhead is full, lack of blankets and pillows, someone who complains their 'carry on' is too heavy??????
HAVE YOU EVER BEEN ON A FLIGHT WHERE A PASSENGER COMPLAINS ....."MOVE THE CART!!!"......THE ICE IS GIVING MY WIFE A MIGRANE"..........(i HAVE)

The FLYING PUBLIC HAS GONE...........NUTS!
Pubbbb--leaseeeeeeee.............someone demanding a lint brush over some felt on their shirt.
IT'S CALLED..............PERSONAL RESPONSIBILITY!!!!
 
HAVE YOU EVER BEEN ON A FLIGHT WHERE A PASSENGER COMPLAINS ....."MOVE THE CART!!!"......THE ICE IS GIVING MY WIFE A MIGRANE"..........(i HAVE)

LOL

I was on a flight a few years back when a flight attendent asked a women passenger what she would like to drink during the bev service. It went like this:

F/A: Would you like something to drink?

Woman: Ignored the F/A

F/A (thinking she didn't hear her): Ma'am, may I get you something to drink?

Woman(wearing her mink, in coach, in the middle of summer): Ignored the F/A.

F/A to the womans husband: Sir may I get you something to drink?

Husband: Yes, thank you, I'll have a Bloody Mary.

F/A serves him his drink and starts to move on.

Husband: Excuse me, you didn't give my wife a drink.

F/A: I'm sorry, I asked her a few times if she would like something, but she didn't answer.

Husband: She doesn't speak to the HIRED HELP. She'll also have a Bloody Mary.

I couldn't believe it when the F/A just smiled and DIDN'T "accidently" spill that BM all over that witch! I probably would have. I was pizzed, and I was just another customer!
 
As for M/L, I'm getting just a teeny tiny bit tired of the pity party regarding all you've endured. Yet you CHOOSE to stay. Doug Parker isn't holding you at gunpoint.

sky high states: YET, YOU STAY TOO.

<Doug announcing>...Pity Party of TWO! Your table is ready!
 
Ok here is a customer's perspective.. I agree there are two types of flyers... cheap ticket vacationers and business travelers..

I as a business traveler would go to an airline that offers better amenities. I think F class upgrades are great, but most of the time I would settle for more of a United economy plus experience.. room for my feet and to stretch,sleep. I think US is going to lose the business travelers if they have a slow down with the crappy pitch and lower inflight services in economy. We do not want to buy F.. and while I am paying $220 RT from ONT-PHX when others are paying $79 for the same route, I would switch in a moment if I did not get upgraded.

Just some food for thought, some passengers are tired of the limited service.
 
HAVE YOU EVER BEEN ON A FLIGHT WHERE A PASSENGER COMPLAINS ....."MOVE THE CART!!!"......THE ICE IS GIVING MY WIFE A MIGRANE"..........(i HAVE)

The FLYING PUBLIC HAS GONE...........NUTS!
Pubbbb--leaseeeeeeee.............someone demanding a lint brush over some felt on their shirt.
IT'S CALLED..............PERSONAL RESPONSIBILITY!!!!
I've worked a flight where a passenger said, "COULD YOU PLEASE POP THE CAN A LITTLE QUIETER?"
 
as i frequent flyer....the best way to handle customers is to just keep your cool, but put them in their place in a tasteful yet firm manner. i was on a midatlantic flight a while ago....this is when there was still the 30 min. rule in effect flying into and out of d.c.a. We were on the climb out of d.c. and got the announcement that portable electronic devices were allowed but that you needed to remain seated for the first 30 minutes of the flight.....this is after the gate agent made the announcement probably 3 times and the flight attendants made it twice while boarding.....the flight deck crew even made it once with their announcement. there was ample time if you had to go to go! i was seated near the back because the flight was open and asked to move my seat to an open row. the flight attendant in the back was getting the service ready when a pax got up out of his seat. she saw him get up and she stood with hands on the seatbacks of the last row. when he approached her she asked.. sir is this an emergency? do you need something? he said yes i need to use the bathroom.....she proceeded with...is this an emergency? he said NO I NEED TO USE THE BATHROOM!!! she explained the FAA regulations and told him she would notify him when 30 min. was up, but he needed to return to his seat. (mind you this was not an elderly pax or a young child) He proceeded to brush her aside and push his way past her.and said I DO NOT CARE I WILL USE THE BATHROOM....WHAT I NEED A HALL PASS? IS THIS FRICKIN HIGH SCHOOL? As calm as could be, and as she was picking up the interphone, she said OK sir that is definately your choice, but it is the captain's choice to divert the plane and i am obligated to call him. This pax stoppped dead in his tracks shut the bathroom door and returned to his seat. I WAS PI**ING my self!!!! it was hilarious. But she made her point! and actually she approached him when 30 min. was up....let me tell you he did not use the bathroom in the back! he went up front!!!
 
Another fun one to do is, ""I'm confused, I've never flown on this Aircraft type, How exactly does this door work, The instructions were pretty clear but I want to be sure!"

Actually, one of my favorite flights ever was on a Mesa ERJ flying ATL-CLT. I was sitting in Seat 1A. The flight attendant demonstrated opening the galley door for me, not just pretending, but actually doing it. :up: :up: :up:

(Alright, so I get amused easily. 😀 )
 
Mesa, Mesa, Mesa, what a cluster F*&k of an operation that is. Piney, be on the lookout for an upcoming article on MSNBC regarding a very rude Mesa stew...the writer...was a former US F/A. I heard it's gonna be a good one.

Eye


I copied this off of FlyerTalk. If you ever wonder why some customers are a royal pain in the arse please read this and comment.

The rudest flight attendant I have encountered

--------------------------------------------------------------------------------

I was on US 5055 today (operated by Mesa DBA America West Express) CLT-BNA. People were boarding in what seemed to me as a very orderly and efficient manner. With over 75% of the passengers seated and 20 minutes before scheduled departure, the FA announced overhead with a rather impatient voice, "take your seats more quickly so that we can have an on time arrival".

I was in row 16, the second exit row on the CRJ-900 (awful plane). The FA came back and made the usual "you are seated in an exit row" speech. She asked the passengers in row 15 to verbally indicated their agreement by saying "yes". She then stepped back gto row 16 and asked us to indicate our agreement. The woman next to me said "yup". The FA, in a very rude voice, told her to repeat what the FA has said. The woman said, "I am in the exit row and I agree that I am able and willing to help the other passengers in case of emergency". The FA replied, "No maam, you are to help the flight attendants. What did I say next?" The woman replied, "indicate agreement verbally". The FA corrected her, "By saying yes. You said 'yup', not 'yes'."

The FA announced an express beverage service (1 hour flying time). She passed right by my row. I got her attention and asked for a Diet Coke. She said, "Your tray table was not down. I don't serve drinks to people who do not put their trays down." I told her I did not want to use my tray table. I was perfectly happy holding the cup in my hand. She quickly poured me 1/2 glass of soda and rudely handed it to me as if I had inconvenienced her.

Finally, when picking up trash, I handed her my newspaper. She refused to take it and said, "Sir, don't you see that I am only collecting cups right now? That will have to wait until I am ready".

She did not introduce herself or the other FA with the initial announcements and when I asked her for her name, she refused to tell me ("that's personal").

So, do I complain to Mesa, to US, or both? None of my 5 complaints in the past 2 months have received a response so I don't know if anyone in US management cares about customer service any more.
 
Mesa, Mesa, Mesa, what a cluster F*&k of an operation that is. Piney, be on the lookout for an upcoming article on MSNBC regarding a very rude Mesa stew...the writer...was a former US F/A. I heard it's gonna be a good one.

Eye


Lets just hope that its MESA thats mentioned and not US. Since Mesa operates for US/DL/UA and independently as GO! and Mesa, I'm sure they offer the same great service for ALL of their contractors.... :down: :down:
 
I think after being an Aluminum Tube Gypsy for a certain period of time, you decide what kind of person you will be for the rest of your career.

1) The uptight, inflexible person who finds comfort in rules and order.

2) The roll-with-it type that enjoys the challenge of bending the rules sometimes to achieve the desired result.

This happens after 7-10 years.

It's not an east/west thing, it could apply to anyone.
 
I've worked a flight where a passenger said, "COULD YOU PLEASE POP THE CAN A LITTLE QUIETER?"

SKY HIGH states: This one was interesting. Catering was out of potato chips. Darn. Just like any other day, you make due. Upon taking the basket out to first class. The man in row One says, "where's the chips?"....SORRY, We're out. He got SO MAD, he got on the AIRPHONE and called the Elite phone number to complain. Probably wasted $10 bucks on his credit card to RESOLVE.....nothing!
 

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