I copied this off of FlyerTalk. If you ever wonder why some customers are a royal pain in the arse please read this and comment.
The rudest flight attendant I have encountered
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I was on US 5055 today (operated by Mesa DBA America West Express) CLT-BNA. People were boarding in what seemed to me as a very orderly and efficient manner. With over 75% of the passengers seated and 20 minutes before scheduled departure, the FA announced overhead with a rather impatient voice, "take your seats more quickly so that we can have an on time arrival".
I was in row 16, the second exit row on the CRJ-900 (awful plane). The FA came back and made the usual "you are seated in an exit row" speech. She asked the passengers in row 15 to verbally indicated their agreement by saying "yes". She then stepped back gto row 16 and asked us to indicate our agreement. The woman next to me said "yup". The FA, in a very rude voice, told her to repeat what the FA has said. The woman said, "I am in the exit row and I agree that I am able and willing to help the other passengers in case of emergency". The FA replied, "No maam, you are to help the flight attendants. What did I say next?" The woman replied, "indicate agreement verbally". The FA corrected her, "By saying yes. You said 'yup', not 'yes'."
The FA announced an express beverage service (1 hour flying time). She passed right by my row. I got her attention and asked for a Diet Coke. She said, "Your tray table was not down. I don't serve drinks to people who do not put their trays down." I told her I did not want to use my tray table. I was perfectly happy holding the cup in my hand. She quickly poured me 1/2 glass of soda and rudely handed it to me as if I had inconvenienced her.
Finally, when picking up trash, I handed her my newspaper. She refused to take it and said, "Sir, don't you see that I am only collecting cups right now? That will have to wait until I am ready".
She did not introduce herself or the other FA with the initial announcements and when I asked her for her name, she refused to tell me ("that's personal").
So, do I complain to Mesa, to US, or both? None of my 5 complaints in the past 2 months have received a response so I don't know if anyone in US management cares about customer service any more.