i believe you. i work in a hub and envoy is a glorified swissport. i'm sure in small stations there is more commitment/motivation. there are some good envoy fscs here, but many are brutal...and drag everything down.
i see things all the time that should make aa mngt. be ashamed that the dismal eagle preformance was/is due to their mania for simple low-cost answers. envoy fscs get away with more than aa fscs and are not held as accountable as aa fscs...they know it, live it and get away with it here.