Travels2mch
Veteran
Actually I do understand the concept, but thank you anyway for the unrequested crash course. But, as I explained above, when the 'it's not my job' mentality affects customers (or the company and flight performance), then I don't give a rats a$$ about your CBA, or ABC or KMA.Apparently you do not understand the concept of a Collective Bargaining Agreement.
Do you know if someone else peforms work under someone else's CBA it costs the company money as it is a violation of the CBA that the company and the union has agreed too?
And back to the OP, you and a couple others could learn a lot from that woman in the article, and PHXMama and the many other US folks like them that go above and beyond. They help keep your paycheck coming. This has nothing to do with unions, it's about doing what's right for your company and your customers.