Merger success?

[bagchucker]

It is interesting to see how this company fashions weekly updates on the success of this merger, yet won't acknowledge the multiple failures on multiple levels! Two very vast ends of the spectrum I guess. Those on the corporate level see the $ green lining $ of greed, while those of us in the rank and file see how miserable this operation has really become. :down:

 

[Prince of PAWOBs]

Welcome, Bagchucker!

Tonight I left PIT on the train to the land side terminal with an Express gate agent in the same car. She was right on the verge of crying, yet she was doing her very best to keep it together. I asked if she was okay, and she told me that SHARES was stressing her out to the point where she didn't think things would ever improve. She's tried to learn more about how it works. She's tried to get through flights and rebook misconnected passengers and keep a positive attitude. The strain is becoming too much for her.

I said goodbye to her and I walked out to the parking lot as I do every night when I leave. I know she's going to break down as soon as no one is around, and I understand that she needs to before she reaches the point of no return.

She's not the first, and she won't be the last employee to be stressed out like this. I'm personally not sure how angry I am that this reservation software switch has become such an ordeal for the front line employees, but I am getting more concerned by the day.

So before anyone tries to take a shot and suggest that I'm some sort of bleeding heart, consider that this wasn't like this systemwide before the switch to SHARES. Without rehashing the other posts on this subject, I'll simply state that this change was either the stupidest cost-saving patronage job I've ever seen or the greatest concerted effort to drive long-time employees away from their jobs.

You all know who is responsible for this. You all know who should be held accountable for this.

Once again, welcome to the board, Bagchucker.

 

[cactusflyer]

Welcome, Bagchucker!

Tonight I left PIT on the train to the land side terminal with an Express gate agent in the same car. She was right on the verge of crying, yet she was doing her very best to keep it together. I asked if she was okay, and she told me that SHARES was stressing her out to the point where she didn't think things would ever improve. She's tried to learn more about how it works. She's tried to get through flights and rebook misconnected passengers and keep a positive attitude. The strain is becoming too much for her.

I said goodbye to her and I walked out to the parking lot as I do every night when I leave. I know she's going to break down as soon as no one is around, and I understand that she needs to before she reaches the point of no return.

She's not the first, and she won't be the last employee to be stressed out like this. I'm personally not sure how angry I am that this reservation software switch has become such an ordeal for the front line employees, but I am getting more concerned by the day.

So before anyone tries to take a shot and suggest that I'm some sort of bleeding heart, consider that this wasn't like this systemwide before the switch to SHARES. Without rehashing the other posts on this subject, I'll simply state that this change was either the stupidest cost-saving patronage job I've ever seen or the greatest concerted effort to drive long-time employees away from their jobs.

You all know who is responsible for this. You all know who should be held accountable for this.

Once again, welcome to the board, Bagchucker.

It's sad when you see a fellow employee get to that point and there is nothing you can do for them. SOME people should have to witness this debacle first hand. Not that they would get a clue, but still. Ugh! :angry:

 

[singh4us]

Welcome, Bagchucker!

Tonight I left PIT on the train to the land side terminal with an Express gate agent in the same car. She was right on the verge of crying, yet she was doing her very best to keep it together. I asked if she was okay, and she told me that SHARES was stressing her out to the point where she didn't think things would ever improve. She's tried to learn more about how it works. She's tried to get through flights and rebook misconnected passengers and keep a positive attitude. The strain is becoming too much for her.

I said goodbye to her and I walked out to the parking lot as I do every night when I leave. I know she's going to break down as soon as no one is around, and I understand that she needs to before she reaches the point of no return.

She's not the first, and she won't be the last employee to be stressed out like this. I'm personally not sure how angry I am that this reservation software switch has become such an ordeal for the front line employees, but I am getting more concerned by the day.

So before anyone tries to take a shot and suggest that I'm some sort of bleeding heart, consider that this wasn't like this systemwide before the switch to SHARES. Without rehashing the other posts on this subject, I'll simply state that this change was either the stupidest cost-saving patronage job I've ever seen or the greatest concerted effort to drive long-time employees away from their jobs.

You all know who is responsible for this. You all know who should be held accountable for this.

Once again, welcome to the board, Bagchucker.

Bingo!!!

This is really a very sad situation which Tempe has put their customers and employees in. Daily we hear and witness our fellow commrades being stressed to a point of no return. Several people have fallen ill at work from the stress; one was in ICU for a few days, but yet has returned for more abuse. Customers have vowed to complain to the DOT and never fly US again. Daily we leave feeling "paralyzed" that we can no longer do our jobs. Just give US the tools to be successful again = Sabre. I cry everyday now as I leave work. Which F key is the STOP CARING key??? And the Esc key must be broken too...I'm still here!

 

[DesertFA66]

I feel bad for those people that took ill while at work from the stress. I don't think that you can say this merger is "bad" after just a couple of hiccups that involved passengers. i have to admit it was a huge!!! deal, but it's not the end of the world.

For everything that goes wrong in PHL or CLT, good things and uneventful things are happening all around the system at the same time.

 

[AP Tech]

I don't think that you can say this merger is "bad" after just a couple of hiccups that involved passengers.

I would guess that we have to wait until its posted how much these little "hiccups" affected the bottom line when earnings are announced for this period. Maybe then they will be addressed, after all now just the paying passenger is being affected but when it cuts into profits.....things may change!!!

 

[Dog Wonder]

I feel bad for those people that took ill while at work from the stress. I don't think that you can say this merger is "bad" after just a couple of hiccups that involved passengers. i have to admit it was a huge!!! deal, but it's not the end of the world.

For everything that goes wrong in PHL or CLT, good things and uneventful things are happening all around the system at the same time.

The customers running for the exits after the 12 hour wait at the CLT Ticket Counter 'hiccup' will make it easier to non rev for example.

Of course all is well in PHX. That is what really matters.

 

[Itestwell]

A couple of Hiccups? Clearly you have never been in the FF'ers shoes.

Why don't you drop by and help me do OLCI and then when it fails you can wake me up at 3:30AM and drive my dead arse to PHL so I can stand in line for over an hour. Would THAT be OK with you??

Hiccups my arse!

You take away my upgrade opportunities, my closet, my seat pitch in coach and run an operationall unsound airline with a website that generates of 50 errors in a 90 day period and it's a freaking Hiccup? Then just to keep things hiccupping along you perform the abortion of a res migration that is any other company would result in the CIO's immediate dismissal and it's a Friggin' Hiccup???

All of this of course is AFTER the VP of Marketing insults a top elite in a national magizine. Or better yet how about the west agent that told me "We're not allowed to do rule 240 transfers" When it is specifically addressed in the Contract of Carriage? Just another Hiccup, not the end of the world!!! Hell it's not you so what does it matter.

Are you proud to work for a third rate regional airline trying desparately to be a big airline? If you're proud to work for this outfit you must be easily distracted by shiny metal objects.

After reading your post I now know why some think F/A's are "Vending machines with arms" I suppose to you customers are nothing more than self loading cargo that disrupts your crossword puzzle. :down: Now that would be a BIG hiccup to you wouldn't it???

yyyyyyyyaaaaawwwwwwnnnnnn....

Fly With US!

 

[Charlie_Tuna]

A couple of Hiccups? Clearly you have never been in the FF'ers shoes.

Would a bunch of big hiccups make you .. nevermind I was daydreaming

 

[Itestwell]

Hey Charlie,

Been flying Midwest last week and this week. So to answer your almost question YES!

second and third week of April look like Midwest too.

remember, Eeeeeeassssy on the cookies......... 😱

 

[Charlie_Tuna]

Hey Charlie,

Been flying Midwest last week and this week. So to answer your almost question YES!

second and third week of April look like Midwest too.

Well that wasn't quite what I was daydreaming about but its a start and good...oops daydreaming again.

 

[ChrisUS]

It's sad when you see a fellow employee get to that point and there is nothing you can do for them. SOME people should have to witness this debacle first hand. Not that they would get a clue, but still. Ugh! :angry:

Our city had some west agents familiar with QIK and one left in tears. Another is shell shocked. The system is designed for a perfect world I guess.

 

[BuffaloJoe]

So once again we see that the Sandcastle can't be trusted on any level. Thanks to Seat Guru for the info.

We
appreciate your taking the time to let us know of your disappointment
with the possible reconfiguration of our A320 aircraft, as customer
feedback is essential to our company's success.



Am I dreaming? Is this real? huh.

 

[phillyphlyer]

I feel bad for those people that took ill while at work from the stress. I don't think that you can say this merger is "bad" after just a couple of hiccups that involved passengers. i have to admit it was a huge!!! deal, but it's not the end of the world.

For everything that goes wrong in PHL or CLT, good things and uneventful things are happening all around the system at the same time.

sooooooooooooo if i work in phl im just screwed????Because every thing is coming up roses in PHX....that is the new company motto It works in PHX...well Dorothy click your ruby red slippers together and repeat after me youre not in phx anymore...and explain to me why after almost a month we still have west people in phl trying to get the system to stop "hiccuping" even they admit it doesnt work for intl

 

[320driver]

Well Well Well,
Yet another Hiccup This is what I got first try on Expedia.


7:00 am Depart Philadelphia (PHL)
Arrive Appleton (ATW) 10:50 am Mon 9-Apr
Duration: 4hr 50mn United 759 / 5917
Connect in Chicago (ORD)

6:00 am Depart Appleton (ATW)
Arrive Moline (MLI) 8:51 am Wed 11-Apr
Duration: 2hr 51mn United 6811 / 7880
Connect in Chicago (ORD)

9:20 am Depart Moline (MLI)
Arrive Philadelphia (PHL) 2:07 pm Fri 13-Apr
Duration: 3hr 47mn United 7880 / 1160
Connect in Chicago (ORD)

THIS is the result of 4 US Web Site attempts

We're sorry, but we were unable to complete your request.

Here's what happened:
There are currently no flights available for the dates and/or cities you selected. The flights may be full or flights may only be available on certain days of the week.
Here's how to fix it:
Please select alternate travel dates or check our route map to see if a nearby origin/destination city is available for your original travel dates.

For assistance finding a flight that meets your travel needs, please call our 24-hour Reservations Desk at 1-800-428-4322.
Reference Code: 17105908 (1.1.100040.100001)
Occurred: 3/25/2007 8:41:00 PM
Jeez I guess I can't fly US unless I book through Expedia. HOW does Tempe spell Incompetent? J-O-E B-E-E-R-y

what would you like for free now?