more US IT silliness

[tech2101]

So show me one company (airline or not) thats out there that has all their communications go out error free.. You wont be able to.. Mistakes happen. Does that make a company unprofessional, amteurish, slipshod, etc.? No it doesnt.

Yes, it does. There are many who get it right every time, every day.

I am not saying the US Air does not get it right most of the time. From the sounds of this thread, it sounds like this is a regular occurrence.

Of course, that does not make it so. It seems that there are some here that highlight the negative and ignore the positive.

I have never been guilty of that as a disgruntled former airline employee replaced by a picket line crosser...

 

[Dont call me Shirley]

🙄 The IT QIK Fix desk refers to an unseated passenger as "unsat"

Please tell me that is a joke. OK, I know. It's not. Speaking of the help desk, an agent, after getting the run-around from them the other day, was hear ask"Um...is there anyone from the old RIDC help desk I can talk to?"


BTW, did you know that the help desk (or in Tempese "SSC" or SST or something like that) is much, much larger than the RIDC help desk?
Someone told me they have four times as many people. Speaks volumes about QIK/SHARES and what has become of training for he CSA group.

 

[SparrowHawk]

Please tell me that is a joke. OK, I know. It's not. Speaking of the help desk, an agent, after getting the run-around from them the other day, was hear ask"Um...is there anyone from the old RIDC help desk I can talk to?"


BTW, did you that the help desk (or in Tempese "SSC" or SST or something like that) is much, much larger than the RIDC help desk. Someone told me they have four times as many people. Speaks volumes about QIK/SHARES and what has become of training for he CSA group.

Like I keep saying, "The High Cost Of Cheap" rears its ugly head yet again.

 

[nuclearfission]

Yes, it does. There are many who get it right every time, every day.

I am not saying the US Air does not get it right most of the time. From the sounds of this thread, it sounds like this is a regular occurrence.

Of course, that does not make it so. It seems that there are some here that highlight the negative and ignore the positive.

I have never been guilty of that as a disgruntled former airline employee replaced by a picket line crosser...

Exactly correct on your first and second points Tech.

Can we all say Quality Control?? Whether it is maintenance, flight/ground crews, the IT department, or any other structure of an organization, a solid QMS(Quality Management System) is needed, and in my humble opine, seems to be lacking at U. It is called procedures.

GOOD DAY!

 

[Squonk]

Please tell me that is a joke. OK, I know. It's not. Speaking of the help desk, an agent, after getting the run-around from them the other day, was hear ask"Um...is there anyone from the old RIDC help desk I can talk to?"


BTW, did you know that the help desk (or in Tempese "SSC" or SST or something like that) is much, much larger than the RIDC help desk?
Someone told me they have four times as many people. Speaks volumes about QIK/SHARES and what has become of training for he CSA group.

No Joke, yet we are still...