New CIO

[NiceLandingCaptain]

I thought it was somewhere around Tulsa, although that was the computers and stuff - not the head shed. Tornado proof, earthquake proof (as much as anything can be), 3 or 4 independent sources of power, etc. Of course, that was back when AA owned Sabre so it may have changed since then.

Jim

You are correct about the location of the Saber computer location - I used some literary trickery with that post, I'll admit.

But Texas, where BJ actually worked, still sucks; and Oklahoma ain't far behind.....

Reminds me of an old joke about TX and OK - I'm sure you've heard it.

 

[The Man]

If he can either improve SHARES to the point where is more reliable and easier/faster for agents to use doesn't that lower the stress levels of the agents?

It's a dog, and you don't need a master's degree to figure that out.

 

[john john]

It's a dog, and you don't need a master's degree to figure that out.

Just get alternative to the QIK overlay

 

[happy01]

Considering that actions speak louder than words, I will take actions over words any day of the week!

US's website lags so far behind its competitors that it almost might make more sense to trash it and build a new one from scratch.

I can't remember, but didn't we hear something a while back about a new website rolling out in February? Has anybody heard anything about website improvements coming soon?

 

[ClueByFour]

SHARES isn't the be all, end all but from what I'm reading lately is that you pay a very high price in terms of loss of flexibility with an essentially bullet proof system like SABRE.

That may be a sweeping generalization.

I don't think, for instance, that AA's implementation lacks for function. What you pay for with SABRE is a bullet-proof system that's expensive to modify (because SABRE/EDS generally focuses on making sure it remains bulletproof--which has a cost).

SHARES is far more effective and productive at CO and that apparently is due to IT expertise that the prior IT team did not have in sufficient quantity.

It's not just IT. It's some process decision, too. There are frontline folks at CO who can access to underlying CLI of Shares. So far as we know, everyone at US is stuck with the foobar overlay.

The new guy should be able to improve the system or migrate away from it. The challenge I'm hearing is that the newer platforms that offer the flexibility, scalability and reliability that airlines require as several years away.

Airlines are full of groupthink. Essentially, nobody has the stones to gin their own GDS. There are several good reasons for this.

So all this new gentleman may be able to accomplish short term is to get the current system whipped into shape while preparing for the next generation of GDS's. Personally I could live with that.

He's going to have to fix the website (and everything from it's front-end architecture to it's tie in with US-internal system and SHARES) and either get an overlay that does not suck or let the experienced agents get at the underlying CLI of Shares.

Watching East station employees (ATO, Club) and hearing it (Res) taking like 60 or 90 seconds to do something they could have banged thru in 20 keystrokes is painful. It continues to this day.

 

[Dog Wonder]

It's a dog, and you don't need a master's degree to figure that out.

Quit insulting dogs.

 

[US Oringinal]

Something about this guy's history rang a bell....

In Scott Kirby's biography it says he use to be at Sabre Decision Technologies a subsidiary of AMR.......HMMMMM......

Are we sure this guys just isn't another "poker buddy" from the frat house????

Just wondering......

 

[SS255]

Let's just be clear for a second. Corporate America runs on relationships. Call them Golf, Poker or whatever buddies you like but it happens all the time.

Quid pro quo......

 

[US Oringinal]

That's what's wrong with corporate America.... :down: